Head of Customer Services / Retail Banking

A small prestigious international bank is seeking a hands-on manager for its retail banking operations area.

Your responsibilities will include:

• Managing a team, processing all retail banking & cashiering for the London branch and providing customer services support to RMs regarding HNWI & private banking.
• Processing payments and treasury settlements.
• Ensuring CDD/EDD is updated.

Your experience must include:

• Extensive proven and relevant retail banking/SWIFT payments/customer services experience gained in banking.
• Strong proven staff management skills.
• Excellent communication/presentation skills gained in front line customer services.
• Able to work well under pressure, show initiative, and possess good problem-solving skills.

Please note this role will be working 5 days a week in the London office.

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