Head of Customer Services/Retail Banking

A small prestigious international bank is seeking a “hands on” manager for its retail banking operations area.

All potential candidates should read through the following details of this job with care before making an application.
Your responsibilities will include:
* Managing a team, processing all retail banking & cashiering for the London branch and providing customer services support to RM’s regarding HNWI & private banking
* Processing payments and treasury settlements
* Ensuring CDD/EDD is updated
Your experience must include:
* Extensive proven and relevant retail banking/SWIFT payments/customers services experience gained in banking
* Strong proven staff management skills
* Excellent communication/presentation skills gained in front line customer services
* Able to work well under pressure, show initiative and good problem-solving skills
Please note this role will be working 5 days a week in the London office