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- Tasks: Assist customers via phone, email, and live chat with a friendly approach.
- Company: Join a supportive team in a growing customer service environment.
- Benefits: Comprehensive training, wellbeing support, and career progression opportunities.
- Why this job: Make a difference by providing excellent customer service and support.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
- Other info: Enjoy an inclusive workplace culture with opportunities for growth.
The predicted salary is between 10 - 13 £ per hour.
We’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.
You will handle customer enquiries across phone, email and live chat, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.
- Respond to customer enquiries via phone, email and online chat
- Work closely with internal teams to support customer needs
- Follow company procedures and contribute to service improvements
- Ensure a positive customer experience with every interaction
Basic IT proficiency (MS Office, email, CRM systems)
Comprehensive training and ongoing development
Opportunities for progression into senior support or team lead roles
Employee assistance programme and wellbeing support
Inclusive and supportive workplace culture
Part Time Evening and Weekends Customer Care Assistant in Manchester employer: Prime Marketing Group
Contact Detail:
Prime Marketing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Manchester
✨Tip Number 1
Make sure to showcase your communication skills during interviews. Practice answering common customer service questions clearly and confidently, as this role is all about helping others and ensuring a positive experience.
✨Tip Number 2
Don’t underestimate the power of a friendly attitude! When you’re chatting with potential employers or during interviews, let your personality shine through. They want someone who can connect with customers, so be yourself!
✨Tip Number 3
Research the company culture before your interview. Understanding their values and how they support their team can help you tailor your responses and show that you’re a great fit for their inclusive workplace.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are excited about joining our team and contributing to our customer care success.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and motivated personality shine through! We want to see how you communicate clearly and genuinely care about helping others.
Tailor Your Application: Make sure to customise your application to highlight your enthusiasm for customer service. Mention any relevant experiences or skills, even if they’re not directly related—it's all about the right attitude!
Be Professional Yet Approachable: While we appreciate a professional tone, don’t be afraid to be a bit informal and approachable in your writing. We’re looking for someone who can connect with customers, so show us you can do that in your application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Prime Marketing Group
✨Show Your Friendly Side
As a Customer Care Assistant, your ability to connect with people is key. During the interview, let your personality shine through. Smile, maintain eye contact, and be genuinely enthusiastic about helping others—this will show that you’re a great fit for the role.
✨Know the Company
Do a bit of homework on the company before your interview. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also demonstrate your genuine interest in being part of their team.
✨Practice Common Scenarios
Think about common customer service scenarios and how you would handle them. Prepare answers for questions like 'How would you deal with an upset customer?' or 'What steps would you take to ensure a positive experience?' This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or what a typical day looks like. This shows that you’re engaged and serious about the role, plus it gives you valuable insights into the company culture.