Passenger Transport Team Leader

Passenger Transport Team Leader Location: Ley Street Depot, Ilford, Essex Hours: 36 hours per week Salary: To be confirmed Working pattern: Rota-based, with on-call duties when required Are you a confident team leader with passenger transport knowledge and a commitment to delivering safe, reliable services? Prime Jobs Recruitment is recruiting a Passenger Transport Team Leader to support Redbridge Council's Passenger Services operation. You will supervise drivers and passenger attendants, coordinate daily resources and help deliver a responsive service for children, young people and vulnerable adults. Working closely with schools, families and council colleagues, you will ensure journeys are organised around passengers' needs. Key responsibilities Supervise, support and motivate drivers and passenger attendants. Plan rotas and allocate staff and vehicles to meet service requirements. Manage annual leave requests, sickness absence and return-to-work meetings. Conduct one-to-ones, appraisals and team meetings, identifying training needs. Handle customer enquiries, complaints and staff issues professionally and sensitively. Check driver licences, timesheets, log sheets and tachograph records. Coordinate vehicle safety inspections and servicing with the workshop. Assist with risk assessments for routes and individual tasks. Maintain accurate booking systems, records and management reports. Record overtime and additional hours, ensuring information reaches payroll promptly. Support quotations for transport bookings and additional work. Deputise for the Operations Supervisor or Operations Manager when required. Essential requirements Certificate of Professional Competence (CPC) in Passenger Transport. IOSH Managing Safely certificate or equivalent. Strong leadership skills and the ability to supervise and delegate effectively. Experience working in a busy environment with deadlines and competing priorities. Good organisational skills, including planning rotas and maintaining accurate records. Excellent verbal and written communication skills. Knowledge of health and safety requirements. Confidence using Microsoft Word, Excel, Outlook and computerised systems. A calm, practical approach to resolving problems and handling sensitive matters. A commitment to safeguarding, confidentiality and inclusive customer service. Additional information Flexibility is required to meet operational needs, including rota working and on-call duties. You may also be required to drive vehicles appropriate to the driving licence you hold. Appointment is subject to satisfactory DBS, reference, right-to-work and qualification checks. Apply now Please submit your CV to Prime Jobs Recruitment , outlining your relevant experience, qualifications and availability. TPBN1_UKTJ