Prime Collection | Fitzrovia, London W1 | Full-time, office-based
£30,000 – £40,000 per annum, depending on experience - Immediate or short-notice start preferred
Prime Collection is a residential sales and lettings agency on Hanson Street in Fitzrovia, covering Fitzrovia, Marylebone, Bloomsbury and Mayfair. We work to the standard of the big names, with a more personal approach than any of them. Our lettings book is growing, and we need someone to run its operational side properly: compliant, organised and calm under pressure.
It brings together three jobs: lettings administration, hands-on property management and running the office. It suits someone who has already done most of this and wants ownership rather than supervision.
What you’ll be doing
Property management
- Manage a portfolio of around 25 managed properties in prime central London, as the main point of contact for landlords and tenants.
- Carry out routine inspections, check-ins and check-outs, and write clear, professional reports for landlords.
- Coordinate maintenance from report to resolution: instruct contractors, chase completion, and keep everyone informed.
- Own the compliance calendar for gas safety, EICRs, EPCs, smoke and CO alarms, and licensing, so that nothing lapses.
- Manage move-outs, deposit deductions and disputes.
Lettings administration
- Run the pre-tenancy process from agreed offer to move-in: referencing, Right to Rent checks, AML/KYC, tenancy agreements and deposit registration with TDS.
- Manage tenancy renewals, rent reviews and notices in line with current legislation, including the Renters’ Rights Act.
- Keep the CRM (Street) accurate and up to date. If it isn’t on the system, it didn’t happen.
Office management
- Keep the office running smoothly, including suppliers, stationery, cleaning and systems.
- Support the directors on operational and compliance matters, including the firm’s AML procedures.
What we’re looking for
- At least 3 years’ experience in residential lettings and/or property management in London.
- Thorough working knowledge of lettings legislation and compliance: deposits, Right to Rent, safety certification, AML and the Renters’ Rights Act reforms.
- Rigorous attention to detail. Landlord statements, tenancy agreements and compliance records must be right the first time.
- Confidence dealing directly with demanding landlords, tenants and contractors, being firm when needed and courteous throughout.
- The organisation to run several live issues at once without anything slipping.
- A Propertymark (ARLA) qualification at Level 3 or above, or willingness to work towards one.
- Experience with Street CRM.
- Experience managing prime or high-value central London stock.
What you’ll get
- A basic salary of £30,000 – £40,000, depending on experience.
- Holiday allowance, 20 days plus bank holidays
- Pension
- A small, ambitious team where your work is visible and valued.
- A characterful office in Fitzrovia, a minute from Goodge Street and Warren Street.
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