At a Glance
- Tasks: Coordinate engineers, manage schedules, and support customers in a busy service department.
- Company: Leading air compressor supplier with a focus on customer satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with potential for career advancement in engineering and service.
- Why this job: Join a proactive team and make a real difference in service operations.
- Qualifications: Experience in service coordination or customer service, strong organisational skills.
Air Compressor Supplier in Witham are currently looking for an organised, proactive and customer-focused Service Coordinator to join their team. If you have experience in service coordination, engineering administration, customer service or a similar role, get in touch! This is an exciting opportunity to join a busy Service Department, coordinating engineers, supporting customers and ensuring our service operations run efficiently.
Key Responsibilities
- Service Coordination & Administration
- Schedule maintenance, breakdowns, repairs and installations.
- Coordinate engineer diaries and allocate service jobs.
- Manage Outlook calendars and improve daily workloads.
- Respond to customer breakdown calls and service enquiries.
- Maintain accurate CRM records and service documentation.
- Process service job sheets and customer purchase orders.
- Customer Service & Sales Support
- Act as the first point of contact for service enquiries.
- Build strong customer relationships through excellent communication.
- Prepare and follow up quotations for repairs, servicing and spare parts.
- Support the Service Manager with departmental targets and growth opportunities.
- Keep customers informed of job progress and completion timescales.
- Sage 200, Invoicing & Stock Coordination
- Input service orders and customer purchase orders into Sage 200.
- Produce invoices promptly following completed work.
- Raise purchase orders and process supplier documentation.
- Coordinate spare parts ordering and prepare picking lists.
- Monitor stock levels and support stock replenishment.
- Produce despatch documentation for carriers.
- Reporting & Performance
- Produce daily, weekly and monthly service reports.
- Monitor outstanding quotations and service jobs.
- Assist with tracking engineer utilisation and service performance.
- Identify opportunities for continuous improvement.
What We're Looking For
- Previous experience in Service Coordination, Service Administration, Sales Administration or Customer Service.
- Experience coordinating engineers or field service personnel.
- Experience with Sage 200 or similar ERP systems.
- Excellent organisational and scheduling skills.
- Strong customer service and communication abilities.
- Good working knowledge of Microsoft Office, including Excel and Outlook.
- Ability to prioritise multiple tasks and work confidently under pressure.
- High attention to detail and good numerical ability.
- A proactive, adaptable and cooperative approach.
Desirable experience: Engineering, manufacturing, compressed air or industrial equipment environments. Service CRM systems and service contracts. Warehouse operations and stock control.
Service Coordinator in Witham employer: Prime-Appointments
Join a well-established manufacturing business in Ipswich that values its employees and fosters a supportive work culture. With competitive pay rates and a focus on safety, this company offers a dynamic environment where you can grow your skills as a Press Brake Operator while contributing to high-quality production. Enjoy the benefits of a Monday to Friday schedule, allowing for a healthy work-life balance in a thriving community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Witham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prime-Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prime-Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Witham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prime-Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Prime-Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prime-Appointments!
How to prepare for a job interview at Prime-Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
