At a Glance
- Tasks: Coordinate projects, support clients, and manage tasks from start to finish.
- Company: Dynamic company in Great Dunmow with a focus on client services.
- Benefits: Competitive salary, employee ownership scheme, and opportunities for career development.
- Other info: Full-time, permanent role with a supportive work environment.
- Why this job: Join a vibrant team and make a real difference in client relationships.
- Qualifications: Experience in customer service, strong organisational skills, and confident communication.
The predicted salary is between 25000 - 25000 £ per year.
A client of ours based in Great Dunmow is looking for a confident and organised Client Services Coordinator to join their team on a full-time, permanent basis.
This is an office-based position working Monday to Thursday, 9:00am-5:30pm, and Friday, 9:00am-5:00pm, offering a salary of £25,000 per annum, depending on experience.
This is a varied role that combines administration, project coordination and client support, so would suit someone who enjoys taking ownership of tasks, building relationships and managing projects from initial brief through to completion.
- Key duties
- Receiving briefs from the Sales team and coordinating initial project planning.
- Managing small projects from concept through to completion.
- Coordinating with internal teams to ensure projects run smoothly and deadlines are met.
- Providing ongoing support to new and existing clients, including financial sector clients.
- Liaising with suppliers and coordinating deliveries and dispatch through various couriers.
- Preparing invoices and maintaining accurate records.
- Organising client meetings and project debriefs.
- Ensuring excellent attention to detail across all aspects of the role.
Skills and experience required
- Previous office-based customer service or client services experience would be advantageous.
- Strong organisational skills and the ability to manage time effectively.
- Competent knowledge of Microsoft Office, particularly Word and Excel.
- Excellent attention to detail and a proactive approach to work.
- Confident communication skills, with the ability to liaise with clients, suppliers and internal teams.
- The ability to manage multiple tasks and take ownership of projects.
- A confident, personable approach and the initiative to work beyond purely administrative duties.
Benefits
- Employee Ownership Trust (EOT) scheme, with eligibility after one year's employment. Further details to be confirmed.
- Full-time, permanent position.
- Opportunity to develop within a varied client services and project coordination role.
- #J-18808-Ljbffr
Client Services Coordinator in Takeley employer: Prime-Appointments
Join a well-established manufacturing business in Ipswich that values its employees and fosters a supportive work culture. With competitive pay rates and a focus on safety, this company offers a dynamic environment where you can grow your skills as a Press Brake Operator while contributing to high-quality production. Enjoy the benefits of a Monday to Friday schedule, allowing for a healthy work-life balance in a thriving community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Takeley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prime-Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prime-Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator in Takeley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prime-Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Prime-Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prime-Appointments!
How to prepare for a job interview at Prime-Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
