Customer Service and Order Processing Administrator
Location: Chelmsford, Essex
Salary: £27,500 per annum (£14.10 per hour)
Hours: Monday to Thursday, 9:00am–5:30pm; Friday, 9:00am–5:00pm (37.5 hours per week)
Contract: Temporary to permanent
Start Date: ASAP
We are recruiting for a Customer Service & Order Processing Administrator to join an established and growing distribution business based in Chelmsford. This is an excellent opportunity for someone with experience in customer service, order processing or sales administration who is looking to develop their skills and secure a permanent position.
Working as part of a friendly Sales Support team, you will be responsible for processing customer orders, responding to enquiries, tracking deliveries and liaising with customers, suppliers and internal departments to ensure a smooth and professional service.
Key Responsibilities
Process customer orders and purchase orders accurately and efficiently.
Manage customer enquiries via email, telephone and live chat.
Monitor orders from placement through to delivery, keeping customers informed of progress.
Check stock availability, pricing and delivery dates with suppliers and internal teams.
Proactively communicate delivery delays, stock issues and order updates.
Update customer records, order information and delivery tracking details across internal systems.
Investigate order discrepancies and resolve customer queries promptly.
Monitor online orders and support the accurate
Customer Service and Order Processing Administrator in Springfield employer: Prime-Appointments
Join a well-established manufacturing business in Ipswich that values its employees and fosters a supportive work culture. With competitive pay rates and a focus on safety, this company offers a dynamic environment where you can grow your skills as a Press Brake Operator while contributing to high-quality production. Enjoy the benefits of a Monday to Friday schedule, allowing for a healthy work-life balance in a thriving community.
