Service Team Leader

Service Team Leader

Full-Time 24000 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a skilled team in providing technical support for medical equipment.
  • Company: Join a respected provider of precision medical instruments used globally.
  • Benefits: Enjoy a competitive salary, excellent pension, and 25 days holiday.
  • Why this job: Shape the future of service delivery in a dynamic, quality-focused environment.
  • Qualifications: Experience in leading technical teams and a strong background in engineering or medical devices.
  • Other info: Opportunity for genuine long-term progression in a supportive workplace.

The predicted salary is between 24000 - 48000 £ per year.

Service Team Leader – Medical – £40,000 + Excellent Pension + 25 Days Holiday – Bishop\’s Stortford

Are you a hands-on team leader with a background in technical service, engineering, or medical devices? We\’re working with a well-established and highly respected provider of precision medical instruments used across clinics, hospitals, and research environments globally. Due to continued growth, they are seeking a Technical Service Team Leader to join their UK-based service operations.

In this key role, you\’ll lead a small but skilled team of technical service engineers supporting industry-leading diagnostic and surgical equipment. Reporting directly to the Service Manager, the

Technical Service Team Leader will play a vital part in driving service performance, delivering exceptional customer support, and maintaining compliance with regulatory and quality standards.

Key Responsibilities:

  • Lead, supervise, and support the Technical Service Team to ensure efficient day-to-day operations.
  • Coordinate and provide hands-on assistance with repairs, commissioning, and technical support for specialist medical equipment.
  • Monitor team performance, identify areas for improvement, and implement strategic changes.
  • Ensure service delivery aligns with medical device regulations and internal QMS protocols.
  • Collaborate cross-functionally with internal departments to meet wider business goals.
  • What We\’re Looking For:

  • A natural leader with experience supervising or managing a service/technical support team.
  • Strong technical background-ideally in electronics, biomedical engineering, or a similar field.
  • Confident problem-solver with the ability to identify and act on service improvement opportunities.
  • Clear understanding of compliance, quality systems, and the medical device industry.
  • Excellent communication and interpersonal skills.
  • Why Apply?

    This is a fantastic opportunity to lead from the front in a dynamic, technical environment where quality and precision are paramount. You\’ll be joining a company with a long-standing reputation in the healthcare and ophthalmic sectors, offering genuine long-term progression and the chance to shape the future of their service delivery model.

    If you\’re an experienced Technical Service Team Leader (or ready to step up into one), and you\’re looking to work with a premium medical device product range in a structured, supportive environment – we want to hear from you.

    #Tier1

    Service Team Leader employer: Prime Appointments Ltd

    Join a respected leader in the medical device industry, where you will thrive in a supportive and dynamic work culture that prioritises quality and precision. With excellent benefits including a competitive salary, generous holiday allowance, and a robust pension scheme, this role offers significant opportunities for professional growth and the chance to make a meaningful impact in healthcare. Located in Bishop's Stortford, you'll be part of a dedicated team committed to delivering exceptional service and innovation in medical technology.
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    Contact Detail:

    Prime Appointments Ltd Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Team Leader

    ✨Tip Number 1

    Familiarise yourself with the latest trends and technologies in medical devices. This will not only help you understand the products better but also demonstrate your commitment to staying updated in the field during interviews.

    ✨Tip Number 2

    Network with professionals in the medical device industry, especially those in leadership roles. Attend relevant conferences or webinars to make connections that could provide insights or referrals for the position.

    ✨Tip Number 3

    Prepare to discuss specific examples of how you've led teams in the past, particularly in technical environments. Highlight your problem-solving skills and any successful projects that improved service delivery.

    ✨Tip Number 4

    Research the company’s values and recent developments. Tailoring your conversation to align with their mission and demonstrating your understanding of their products can set you apart from other candidates.

    We think you need these skills to ace Service Team Leader

    Leadership Skills
    Technical Expertise in Medical Devices
    Team Management
    Problem-Solving Skills
    Compliance Knowledge
    Quality Assurance Understanding
    Interpersonal Communication
    Customer Service Orientation
    Strategic Thinking
    Cross-Functional Collaboration
    Performance Monitoring
    Hands-on Technical Support
    Adaptability in a Dynamic Environment
    Knowledge of Regulatory Standards

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in technical service, engineering, or medical devices. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to lead a team effectively.

    Craft a Compelling Cover Letter: In your cover letter, express your passion for the medical device industry and your understanding of compliance and quality systems. Use specific examples from your past experiences to illustrate how you can contribute to the company's goals.

    Highlight Key Skills: Clearly outline your problem-solving abilities and your experience with service improvement initiatives. Mention any technical skills related to electronics or biomedical engineering that are relevant to the role.

    Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've successfully collaborated with cross-functional teams in the past. This will demonstrate your interpersonal skills and ability to work well with others.

    How to prepare for a job interview at Prime Appointments Ltd

    ✨Showcase Your Leadership Skills

    As a Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and supporting team members.

    ✨Highlight Your Technical Expertise

    Given the technical nature of the role, be ready to discuss your background in engineering or medical devices. Share specific experiences where your technical knowledge made a difference in service delivery or problem-solving.

    ✨Understand Compliance and Quality Standards

    Familiarise yourself with the relevant medical device regulations and quality management systems. Be prepared to discuss how you have ensured compliance in previous roles and how you would maintain these standards in the new position.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you improved service performance or resolved customer issues, and be ready to explain your thought process.

    Service Team Leader
    Prime Appointments Ltd
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