Customer Service Advisor

A client of ours in the Ardleigh area of Colchester is recruiting a Customer Service Advisor to join their team on a temporary-to-permanent basis. This is a full-time position working Monday to Friday, 8.00am - 5.00pm (with a 1 hour unpaid lunch break) paying £13.62 per hour.

Our client is looking for a friendly, resilient and customer-focused individual to join their team, providing excellent customer service and administrative support.

Your key duties in this Customer Service Advisor role will include but are not limited to:

• Handling incoming customer enquiries and providing advice and support in a professional and friendly manner.

• Dealing confidently with customer queries, concerns and complaints, ensuring a positive customer experience.

• Accurately inputting, updating and checking customer information across internal systems.

• Processing customer payments and handling sensitive personal and financial information in line with GDPR requirements.

• Working towards set targets and KPIs whilst maintaining high standards of customer service and accuracy.

• Providing general administrative support and working closely with colleagues to ensure the smooth running of the department.

Skills and Experience required to be considered for this role:

• Previous experience within a customer service role is essential.

• Confident dealing with a wide variety of customers and handling challenging conversations professionally.

• Excellent verbal and written communication skills.

• Good IT skills with accurate data entry and attention to detail.

• Friendly, approachable and a positive team player.

• Highly organised, reliable and able to work towards targets.

• A willingness to learn, with full training provided.