A growing and successful business on the outskirts of Bury St Edmunds is looking to recruit a Telesales Executive to join their expanding team. This is a great opportunity to join an established product-based business offering full training, a supportive working environment and career progression opportunities.
The role involves handling customer enquiries, contacting prospective customers and booking appointments for field-based representatives. This is a full-time, permanent position working Monday to Friday, 9.00am - 6.00pm, with working every other Saturday.
The salary is £27,000 - £29,000 per annum depending on experience, with an attractive bonus structure offering an OTE of £36,000 - £40,000.
Key Duties include but are not limited to:
- Acting as the first point of contact for prospective customers, handling inbound calls and digital enquiries in a professional and friendly manner.
- Making outbound calls to prospective customers to discuss products, provide information and generate interest.
- Processing requests for product brochures and information packs, ensuring accurate customer details are recorded and maintained.
- Booking and managing appointments for field-based representatives to carry out home visit demonstrations.
- Following up on customer enquiries and maintaining regular communication with prospective customers.
- Using the CRM system to record customer interactions, update records and manage appointment statuses.
- Working towards individual and team targets to maximise appointment bookings and sales opportunities.
Skills and Experience required to be considered for this Telesales Executive position:
- Previous experience in telesales, telemarketing, sales or a telephone-based customer service role.
- A confident and professional telephone manner.
- Excellent verbal and written communication skills.
- A proactive, self-motivated and positive approach.
- Strong organisational and time-management skills.
- The ability to work towards targets and enjoy working in a fast-paced environment.
- Experience using CRM systems would be desirable but is not essential.
Great Benefits of working for this company include:
- Competitive starting salary of £27,000 - £29,000 per annum, depending on experience.
- Generous performance-related bonus structure - OTE £36,000 - £40,000 per annum.
- Full training and ongoing support.
- Genuine career progression opportunities within a growing business.
- 28 days annual leave, including bank holidays.
- Monthly team prizes and additional target-based bonuses.
- Supportive team environment.
Telesales Executive in Bury St Edmunds employer: Prime Appointments Ltd
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