At a Glance
- Tasks: Manage daily operations and ensure top-notch guest experiences in serviced apartments.
- Company: Premium serviced apartments operator in Central London.
- Benefits: £35k salary, 28 days holiday, medical insurance, and team events.
- Other info: Dynamic role with opportunities for recognition and bonuses.
- Why this job: Join a supportive team and make a real impact on guest satisfaction.
- Qualifications: Experience in facilities management or hospitality, strong admin skills, and good communication.
The predicted salary is between 35000 - 35000 £ per year.
Our client is a premium serviced apartments operator, with a portfolio of properties in multiple locations across Central London. They are recruiting for an Operations Manager to oversee and manage all day to day functions, with a particular focus on delivering high level guest experiences, ensuring properties are ready and well maintained, and co-ordinating with all departments and contractors.
Working 5 days per week over Monday to Sunday, with 2 days off per week on a rota basis. Hours of work are 10am to 6pm.
Your Responsibilities
- Oversee all daily operations
- Team engagement
- Health & Safety compliance across all areas
- Manage relationships with external contractors for example, housekeeping
- Manage the maintenance team, ensuring allocation of tasks, and completion of daily and planned works, and providing supervision, coaching, and support
- Oversee rotas and workload distribution
- Staff performance reviews
- Deliver continuous improvement across the portfolio
- Monitor completion of maintenance tasks and response times, ensuring service levels are consistently achieved.
- Work closely with the Property Supervisor to ensure a high level of guest experience
Your skills and experience
- Previous experience in a similar role within facilities management, property, or the hospitality sector
- Strong admin skills with experience of using IT and data platforms
- Good communication skills
- Excellent attention to detail
- Leading and motivating your teams
- Good knowledge of UK health & safety laws and first aid
What’s on offer
- Competitive salary of £35k per annum
- 28 days holiday, plus an extra paid day off for your birthday
- Working as part of a committed and supportive team
- Medical insurance, including gym discounts and wellness perks
- Annual recognition awards
- Long service bonuses
- Team social events
- Employee Assistance Programme
- Discounted rates for family bookings
- Refer-a-friend bonus scheme
Next steps
Please forward your CV to apply for this position. Please note, due to the volume of CVs received, we are unfortunately unable to reply to all applications on this occasion.
Operations Manager-Serviced Apartments employer: Prime Agency Recruitment
Join a premium serviced apartments operator in Central London, where you will be part of a dynamic team dedicated to delivering exceptional guest experiences. With a strong focus on employee well-being, we offer competitive salaries, generous holiday allowances, and unique perks such as medical insurance and wellness benefits. Our supportive work culture fosters growth and development, ensuring that every team member has the opportunity to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager-Serviced Apartments
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your previous successes in operations management. This can really set you apart during interviews and give you a chance to demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on how you can enhance guest experiences and manage teams effectively, as these are key for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are always a plus in our books!
We think you need these skills to ace Operations Manager-Serviced Apartments
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in facilities management and hospitality, and don’t forget to showcase your strong admin skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your previous experience and how it aligns with delivering high-level guest experiences.
Show Off Your Communication Skills:Since good communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to lead and motivate teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Prime Agency Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the serviced apartments operator thoroughly. Understand their values, mission, and what sets them apart in the hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead and motivate teams. Prepare examples from your previous experience where you've successfully managed a team or improved operations. Highlight your ability to engage staff and ensure high performance, as this is crucial for the role.
✨Demonstrate Your Attention to Detail
Given the focus on guest experiences and property maintenance, be ready to discuss how you ensure quality and compliance in your work. Bring up specific instances where your attention to detail made a difference, especially in health and safety compliance or managing contractors.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Operations Manager role. This shows that you're not just interested in the job, but also in how you can contribute to their success.
