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- Tasks: Assist residents and visitors at the front desk, providing top-notch service.
- Company: Join a prestigious 5* luxury residential apartment complex in Central London.
- Benefits: Earn £14.50 per hour, enjoy weekly pay, and work in a vibrant environment.
- Why this job: Perfect for night owls who love customer service and want to work in luxury.
- Qualifications: Previous experience in a similar role and a good level of English required.
- Other info: Immediate start available; full training on IT systems provided.
We are recruiting for a Guest Service Assistant to join the team at this luxury residential apartment complex in Central London. This is a long-term temporary position, working through our agency. An immediate start is available.
As a Night Guest Service Assistant, you will be working in a team based at the front desk, providing a 5* hotel style service to all residents and visitors. Working 5 nights out of 7, on a rota basis, shift times are 11pm to 7am. 40 hours per week and weekly paid.
Main responsibilities are:
- Based at the front desk, assisting residents and visitors with all enquiries
- Offering luggage assistance for all residents and escorting them to the apartments ensuring they are aware of all services offered
- Making bookings for taxis, restaurants, theatre, sightseeing attractions and other requests
- Handle incoming/outgoing mail and parcels
- Maintain an excellent level of communication with all departments
- Ensure a full working knowledge of the apartments and services available at all times
- Update stock levels for all items
- Ensure a personalised service is provided at arrival, during stay and departure
- Complete any shopping requests for residents
- Ensure floor and garage checks are completed during the shift
- Keeping lobby areas clean and tidy at all times
- Ordering daily newspapers and magazines
- Any other tasks as required
Requirements:
- Previous experience in a similar role
- Good level of English
- Well presented and smart appearance
- Computer skills - full training given on IT systems
- Committed to providing high level of customer service
- Happy to work nights
Interested in the Night Guest Service Assistant role? Please forward your CV. Due to the high levels of applications, we are unfortunately unable to reply to all candidates.
Night Guest Service Assistant employer: Prime Agency Recruitment
Contact Detail:
Prime Agency Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations of high-end clientele will help you stand out during interviews. Research common services offered in 5* hotels and be ready to discuss how you can provide that level of service.
✨Tip Number 2
Highlight your previous experience in customer service roles, especially in hospitality. Be prepared to share specific examples of how you've gone above and beyond for guests in past positions, as this will demonstrate your commitment to high-level service.
✨Tip Number 3
Practice your communication skills, particularly in English. Since you'll be interacting with residents and visitors, being articulate and friendly is key. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Be ready to discuss your availability and willingness to work night shifts. Employers appreciate candidates who are flexible and committed to the role, so make sure to express your enthusiasm for working during these hours.
We think you need these skills to ace Night Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Emphasise any previous work in hospitality, especially in night shifts or front desk positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've gone above and beyond for guests in past roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Night Guest Service Assistant role, such as communication, problem-solving, and attention to detail. Mention your ability to work nights and handle various requests efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Prime Agency Recruitment
✨Showcase Your Customer Service Skills
As a Night Guest Service Assistant, you'll be providing a high level of customer service. Be prepared to share specific examples from your previous roles where you went above and beyond for a guest or resolved a difficult situation.
✨Demonstrate Your Knowledge of the Role
Familiarise yourself with the responsibilities listed in the job description. During the interview, mention how your past experiences align with tasks like assisting residents, handling enquiries, and maintaining communication with departments.
✨Emphasise Your Flexibility
This role requires working nights on a rota basis. Highlight your willingness to work these hours and any previous experience you have in similar shifts. This shows your commitment and adaptability.
✨Dress Smartly and Presentably
First impressions matter, especially in a luxury environment. Make sure to dress smartly for the interview, reflecting the professional appearance expected in a 5* setting. This will demonstrate your understanding of the role's requirements.
