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- Tasks: Provide 5* service at the front desk, assisting residents and visitors with enquiries.
- Company: Join a luxury residential apartment complex in the heart of Central London.
- Benefits: Earn £14.50 per hour, enjoy weekly pay, and work in a vibrant environment.
- Why this job: Perfect for night owls who love customer service and want to work in a luxury setting.
- Qualifications: Previous experience in a similar role and a good level of English required.
- Other info: Immediate start available; full training on IT systems provided.
We are recruiting for a Guest Service Assistant to join the team at this luxury residential apartment complex in Central London. This is a long-term temporary position, working through our agency. An immediate start is available.
As a Night Guest Service Assistant, you will be working in a team based at the front desk, providing a 5* hotel style service to all residents and visitors. Working 5 nights out of 7, on a rota basis, shift times are 11pm to 7am. 40 hours per week and weekly paid.
Main responsibilities are:
- Based at the front desk, assisting residents and visitors with all enquiries
- Offering luggage assistance for all residents and escorting them to the apartments ensuring they are aware of all services offered
- Making bookings for taxis, restaurants, theatre, sightseeing attractions and other requests
- Handle incoming/outgoing mail and parcels
- Maintain an excellent level of communication with all departments
- Ensure a full working knowledge of the apartments and services available at all times
- Update stock levels for all items
- Ensure a personalised service is provided at arrival, during stay and departure
- Complete any shopping requests for residents
- Ensure floor and garage checks are completed during the shift
- Keeping lobby areas clean and tidy at all times
- Ordering daily newspapers and magazines
- Any other tasks as required
Requirements:
- Previous experience in a similar role
- Good level of English
- Well presented and smart appearance
- Computer skills - full training given on IT systems
- Committed to providing high level of customer service
- Happy to work nights
Interested in the Night Guest Service Assistant role? Please forward your CV. Due to the high levels of applications, we are unfortunately unable to reply to all candidates.
Night Guest Service Assistant employer: Prime Agency Recruitment
Contact Detail:
Prime Agency Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations of high-end clientele can set you apart. Research common services offered in 5* hotels and be ready to discuss how you can provide that level of service.
✨Tip Number 2
Highlight your previous experience in customer service roles, especially in hospitality. Be prepared to share specific examples of how you've gone above and beyond for guests in past positions during any interviews or discussions.
✨Tip Number 3
Since this role requires working nights, demonstrate your flexibility and commitment to night shifts. Share any previous experience working late hours and how you managed your time effectively to maintain a high level of service.
✨Tip Number 4
Prepare to showcase your communication skills. As you'll be liaising with various departments and residents, practice articulating your thoughts clearly and confidently. This will help you convey your ability to maintain excellent communication in a busy environment.
We think you need these skills to ace Night Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Emphasise any previous work in hospitality, especially in night shifts or front desk positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've gone above and beyond for guests in past roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Night Guest Service Assistant role, such as communication, problem-solving, and attention to detail. Mention your ability to handle multiple tasks efficiently during night shifts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Prime Agency Recruitment
✨Showcase Your Customer Service Skills
As a Night Guest Service Assistant, you'll be providing a high level of customer service. Be prepared to share specific examples from your previous roles where you went above and beyond for a guest or resolved a difficult situation.
✨Demonstrate Your Knowledge of the Role
Familiarise yourself with the responsibilities listed in the job description. During the interview, mention how your past experiences align with tasks like assisting residents, handling enquiries, and maintaining communication with departments.
✨Emphasise Your Flexibility and Commitment
Working nights can be challenging, so express your willingness and enthusiasm for night shifts. Share any previous experience working unconventional hours and how you managed your time effectively.
✨Dress Smartly and Present Yourself Well
First impressions matter, especially in a luxury environment. Make sure to dress smartly for the interview, reflecting the professional appearance expected in a 5* setting. This shows that you understand the importance of presentation in the role.
