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- Tasks: Manage daily operations and ensure top-notch guest experiences in serviced apartments.
- Company: Premium serviced apartments operator in Central London with a supportive team culture.
- Benefits: Competitive salary, 28 days holiday, medical insurance, and wellness perks.
- Other info: Enjoy team social events and long service bonuses while growing your career.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in facilities management or hospitality, strong admin skills, and good communication.
Our client is a premium serviced apartments operator, with a portfolio of properties in multiple locations across Central London. They are recruiting for an Operations Manager to oversee and manage all day to day functions, with a particular focus on delivering high level guest experiences, ensuring properties are ready and well maintained, and co-ordinating with all departments and contractors.
Working 5 days per week over Monday to Sunday, with 2 days off per week on a rota basis. Hours of work are 10am to 6pm.
Your Responsibilities
- Oversee all daily operations
- Team engagement
- Health & Safety compliance across all areas
- Manage relationships with external contractors for example, housekeeping
- Manage the maintenance team, ensuring allocation of tasks, and completion of daily and planned works, and providing supervision, coaching, and support
- Oversee rotas and workload distribution
- Staff performance reviews
- Deliver continuous improvement across the portfolio
- Monitor completion of maintenance tasks and response times, ensuring service levels are consistently achieved.
- Work closely with the Property Supervisor to ensure a high level of guest experience
Your skills and experience
- Previous experience in a similar role within facilities management, property, or the hospitality sector
- Strong admin skills with experience of using IT and data platforms
- Good communication skills
- Excellent attention to detail
- Leading and motivating your teams
- Good knowledge of UK health & safety laws and first aid
What’s on offer
- Competitive salary of £35k per annum
- 28 days’ holiday, plus an extra paid day off for your birthday
- Working as part of a committed and supportive team
- Medical insurance, including gym discounts and wellness perks
- Annual recognition awards
- Long service bonuses
- Team social events
- Employee Assistance Programme
- Discounted rates for family bookings
- Refer-a-friend bonus scheme
Next steps
Please forward your CV to apply for this position. Please note, due to the volume of CVs received, we are unfortunately unable to reply to all applications on this occasion.
Operations Manager-Serviced Apartments in London employer: Prime Agency Recruitment
Contact Detail:
Prime Agency Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager-Serviced Apartments in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and property sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its properties. Understand their values and guest experience focus. This will help you tailor your answers and show them you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams and improved operations in previous roles. Use specific examples to demonstrate your impact and how you can bring that to their serviced apartments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Manager-Serviced Apartments in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in facilities management or hospitality, and don’t forget to showcase your strong admin skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Operations Manager role. Mention your passion for delivering high-level guest experiences and how you can contribute to our team.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application is clear and concise. Use straightforward language and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Prime Agency Recruitment
✨Know Your Operations Inside Out
Make sure you understand the daily operations of serviced apartments. Familiarise yourself with common challenges in the hospitality sector, and be ready to discuss how you would handle them. This shows that you're not just interested in the role but are also prepared to tackle real-world issues.
✨Highlight Your Team Leadership Skills
Since this role involves managing teams, be prepared to share specific examples of how you've successfully led and motivated your team in the past. Discuss your approach to performance reviews and how you ensure continuous improvement within your team.
✨Brush Up on Health & Safety Knowledge
Given the importance of health and safety compliance in this role, make sure you’re up to date with UK laws and regulations. Be ready to discuss how you’ve implemented health and safety measures in previous roles, as this will demonstrate your commitment to maintaining a safe environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their operations, team culture, and expectations. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.