At a Glance
- Tasks: Manage daily operations and ensure exceptional guest experiences in serviced apartments.
- Company: Premium serviced apartments operator in Central London with a supportive team culture.
- Benefits: Competitive salary, 28 days holiday, medical insurance, and wellness perks.
- Other info: Enjoy team social events and recognition awards while growing your career.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in facilities management or hospitality, strong admin skills, and good communication.
The predicted salary is between 35000 - 35000 £ per year.
Our client is a premium serviced apartments operator, with a portfolio of properties in multiple locations across Central London. They are recruiting for an Operations Manager to oversee and manage all day to day functions, with a particular focus on delivering high level guest experiences, ensuring properties are ready and well maintained, and co-ordinating with all departments and contractors.
Working 5 days per week over Monday to Sunday, with 2 days off per week on a rota basis. Hours of work are 10am to 6pm.
Your Responsibilities
- Oversee all daily operations
- Team engagement
- Health & Safety compliance across all areas
- Manage relationships with external contractors for example, housekeeping
- Manage the maintenance team, ensuring allocation of tasks, and completion of daily and planned works, and providing supervision, coaching, and support
- Oversee rotas and workload distribution
- Staff performance reviews
- Deliver continuous improvement across the portfolio
- Monitor completion of maintenance tasks and response times, ensuring service levels are consistently achieved.
- Work closely with the Property Supervisor to ensure a high level of guest experience
Your skills and experience
- Previous experience in a similar role within facilities management, property, or the hospitality sector
- Strong admin skills with experience of using IT and data platforms
- Good communication skills
- Excellent attention to detail
- Leading and motivating your teams
- Good knowledge of UK health & safety laws and first aid
What’s on offer
- Competitive salary of £35k per annum
- 28 days holiday, plus an extra paid day off for your birthday
- Working as part of a committed and supportive team
- Medical insurance, including gym discounts and wellness perks
- Annual recognition awards
- Long service bonuses
- Team social events
- Employee Assistance Programme
- Discounted rates for family bookings
- Refer-a-friend bonus scheme
Next steps
Please forward your CV to apply for this position. Please note, due to the volume of CVs received, we are unfortunately unable to reply to all applications on this occasion.
Guest Experience Operations Manager, Serviced Apartments employer: Prime Agency Recruitment
Join a premium serviced apartments operator in Central London, where you will be part of a dynamic team dedicated to delivering exceptional guest experiences. With a competitive salary of £35k, generous holiday allowance, and a range of wellness perks, this role offers not just a job but a pathway for personal and professional growth in a supportive work culture. Enjoy unique benefits like discounted family bookings and annual recognition awards while working in a vibrant city known for its rich hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Operations Manager, Serviced Apartments
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and facilities management sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your skills and how you’ve made a difference in previous roles.
✨Tip Number 3
Research the company! Understand their values and what makes them tick. This will help you tailor your approach and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Experience Operations Manager, Serviced Apartments
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Guest Experience Operations Manager role. Highlight your experience in facilities management and hospitality, and don’t forget to showcase your strong admin skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your previous experience and how it aligns with the responsibilities listed in the job description.
Showcase Your Team Leadership Skills:Since this role involves managing teams, be sure to highlight any experience you have in leading and motivating staff. Share specific examples of how you've engaged your team and improved performance in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Prime Agency Recruitment
✨Know Your Guest Experience
Make sure you understand what a high-level guest experience looks like in serviced apartments. Research the company’s properties and think about how you can enhance guest satisfaction. Be ready to share specific examples from your past roles where you’ve successfully improved guest experiences.
✨Showcase Your Operations Skills
Prepare to discuss your previous experience in operations management, especially in facilities or hospitality. Highlight your ability to oversee daily functions, manage teams, and ensure compliance with health and safety regulations. Use concrete examples to demonstrate your leadership and problem-solving skills.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. Think about how you would handle communication with various stakeholders, including contractors and team members, and be prepared to discuss your approach to maintaining those relationships.
✨Be Detail-Oriented
Attention to detail is crucial in ensuring properties are well-maintained and ready for guests. During the interview, mention how you’ve successfully managed maintenance tasks and monitored service levels in your previous roles. Bring up any systems or processes you’ve implemented to keep everything running smoothly.
