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- Tasks: Deliver 5-star service as a Day Concierge in luxury residential apartments.
- Company: Join a prestigious team in exclusive Mayfair, Central London.
- Benefits: Enjoy guaranteed hours, weekly pay, and up to 28 days holiday.
- Why this job: Perfect for those seeking a dynamic role in luxury hospitality with career growth potential.
- Qualifications: Experience in customer-facing roles and excellent communication skills required.
- Other info: Long-term temporary position with a supportive team atmosphere.
5* Luxury Residence | Hyde Park | 40 Hours Guaranteed Weekly
- Residential Apartments, Central London
- Pay: £14.50 per hour
- Schedule: 5 days out of 7 (on a rota basis) | Shifts: 7am–3pm or 3pm–11pm
- Contract: Long-term temporary position (through agency)
- Hours: Guaranteed 40 hours
Are you passionate about delivering 5-star service? Do you enjoy working in a prestigious, front-of-house setting where no two days are the same? We are currently recruiting for an exceptional Day Concierge to join the front office team at exclusive apartments in the heart of Mayfair. You’ll be the first point of contact, offering a warm welcome and impeccable service with every interaction. An excellent long-term opportunity for a polished and proactive individual who takes pride in delivering luxury service to clients.
Your daily tasks:
- Providing a professional and personalised front desk service for residents and guests
- Assisting with luggage and escorting residents to their apartments
- Making bookings for taxis, restaurants, theatre, and local attractions
- Liaising with other departments to ensure seamless communication
- Maintain knowledge of all apartment features and resident services
- Handling incoming/outgoing mail and parcels and shopping requests
- Conducting floor and garage checks, and ensuring the lobby remains pristine
- Supporting with occasional night cover (e.g. for holiday relief)
About you:
- Previous experience in a concierge, front desk, or customer-facing hospitality role
- A high level of spoken and written English
- Impeccable personal presentation and excellent communication skills
- A strong desire to provide exceptional, 5-star customer service
- Reliable, proactive, and looking for a long-term role
What’s In It for you:
- A stable, long-term temporary role with guaranteed hours and up to 28 days holiday, with weekly pay
- Work in a stunning, 5-star residential environment in central London
- Be part of a supportive and professional concierge team
- Real potential for career progression within the luxury hospitality sector
If you're looking for your next challenge in a prestigious setting, and you're committed to delivering excellence with every guest interaction, we want to hear from you. Apply now to join a team that prides itself on outstanding service in one of London's most exclusive residences.
Please note due to the number of CVs received, we are unfortunately able to reply to all applicants.
Day Concierge employer: Prime Agency Recruitment
Contact Detail:
Prime Agency Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector. Research the latest trends in customer service and understand what sets a 5-star experience apart. This knowledge will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the industry. Attend hospitality events or join online forums where you can connect with current concierges or hotel staff. They can provide insights and may even refer you to job openings.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you provided exceptional service or handled difficult situations effectively.
✨Tip Number 4
Showcase your communication skills during the interview. Practice speaking clearly and confidently, as this role requires excellent verbal interaction with residents and guests. A polished presentation can make a lasting impression.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in concierge or customer-facing roles. Emphasise your skills in providing exceptional service, as this is crucial for the Day Concierge position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury service and your ability to create memorable experiences for residents and guests. Mention specific examples from your past roles that demonstrate your commitment to 5-star service.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you mention your proficiency in spoken and written English. Provide examples of how you've effectively communicated in previous positions.
Showcase Personal Presentation: As personal presentation is important in a luxury setting, consider including a professional photo in your application if appropriate. Describe how you maintain a polished appearance and represent the brand positively.
How to prepare for a job interview at Prime Agency Recruitment
✨Showcase Your Customer Service Skills
As a Day Concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a guest or resident. This will demonstrate your commitment to 5-star service.
✨Dress to Impress
First impressions matter, especially in a luxury setting. Ensure you dress impeccably for the interview, reflecting the high standards expected in a 5-star environment. Pay attention to grooming and personal presentation.
✨Know the Residence
Familiarise yourself with the luxury residence and its offerings before the interview. Being knowledgeable about the apartments, local attractions, and services will show your genuine interest and readiness to engage with residents and guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of past experiences where you successfully managed challenges, particularly in a hospitality context, and be ready to discuss them.
