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- Tasks: Manage client relationships, drive business growth, and deliver exceptional digital solutions.
- Company: Join a vibrant digital agency with a people-first culture in Edinburgh.
- Benefits: Enjoy a competitive salary, 35 days holiday, and flexible working options.
- Why this job: Be the advocate for clients while leading a dynamic team in a fast-paced environment.
- Qualifications: 3+ years in account management, strong interpersonal skills, and a passion for technology.
- Other info: Part-time options available; work from home or our central office.
The predicted salary is between 34000 - 51000 £ per year.
We are hunting for an ambitious and energetic Account Director to join our brilliant Digital Agency. You’ll have experience in managing and curating client relationships, writing quotes and proposals and helping drive business growth.
In this role you’ll strategise and advocate for clients in a way that supports our team to deliver exceptional digital solutions. You might be moving up from an Account Management role, returning to work after a break, or moving sideways into Client Services. As long as you bring a people-first mindset, positive attitude and passion for technology we’d love to hear from you.
Typical Day
A typical day might look like working from home, from our shared office space in central Edinburgh, or in the offices of our clients. You’ll report into and work directly alongside our Managing Director, whilst also interacting with and supporting our Account Management and Production teams.
This role in the agency is fast paced and varied, working across client accounts in various industry sectors and two core tech stacks (PHP and Rails). You’ll leverage our team to deliver strategy and annual reviews, take briefs, write proposals and quick quotes, chase decisions, brief the team on new work, review billing & timesheets on your accounts, and attend networking events.
For anyone returning to work or with the right experience, we’re happy to consider part time working options down to 4 days a week. We do not enforce specific office days but we do have one team day a month and core working hours of 10am – 3pm.
Your Responsibilities
Client Relationship Management:
- Serve as the primary point of contact for our portfolio of key clients
- Understand client business objectives, challenges, and opportunities
- Regularly communicate with clients, leading meetings, providing performance and timesheet reports, and strategic recommendations
- Proactively identify and address client needs, ensuring high levels of client satisfaction and retention
- Travel within the UK to meet clients as and when required
Strategic Account Growth:
- Identify opportunities to upsell agency services to existing clients
- Develop and present proposals and quick quotes that align with client goals
- Collaborate with internal teams (strategy, design, development, PM)
- Monitor market trends and client industries to provide proactive insight and recommendations
Team Leadership & Management:
- Lead and mentor a small team of account managers, fostering a collaborative and high-performing environment
- Oversee the successful delivery of small client projects and ongoing support, acting as the client advocate whilst the Project Management team manage budget, timelines and deliverables
Financial Management:
- Manage client budgets and ensure profitability of accounts
- Contribute to and manage your leads in our pipeline
- Pull and monitor timesheet reports and manage billing for your key accounts
- Negotiate contracts and agreements with clients, completing Statements of Work
New Business Development:
- Support new business efforts by participating in pitches and presentations
- Lead on smaller RFPs
The Requirements
We\’re looking for someone with –
- 3+ years of experience in an account management or digital agency role
- Strong interpersonal and relationship building skills
- Excellent written skills with the ability to independently create proposals, quick quotes and statements of work following our house style
- Proven ability to manage and grow client relationships and accounts
- Strategic thinking and problem-solving skills, with a solutions-focussed mindset
- Strong understanding of the digital landscape, technologies, best practices & standard tools (Google analytics, Figma, Adobe Creative Suite, Basecamp, for example)
- Experience and confidence working within Content Management Systems
- Keenness to lead and manage situations
- Ability to thrive in a fast-paced, client-centric environment wearing many hats across many accounts
The package
We offer –
- Salary £40k – £45k DOE
- 35 days holiday
- 8 paid Emergency Days
- Hybrid & flexible working with core hours (10am – 3pm)
- Part time options available for the right candidate (4 days)
- Aviva Private Health Insurance
- Critical Illness Insurance
- Life Assurance
- Bonus scheme
- Conference & Event budget
How to apply
To be considered please email jobs@primate.co.uk with a copy of your CV and an outline explaining your experience, why you\’re perfect for the role, and which monkey avatar you\’d like to adopt.
About Primate
Primate is a digital agency crafting exceptional online experiences. Established in 2011, we are a team of nine based in Edinburgh. We work with ambitious clients across a myriad of industry sectors, donate pro-bono days to charities, and develop cutting edge digital products.
We specialise in:
- Digital brand evolution
- Digital strategy
- Website design and development
- Web app development
- Systems development
We focus on quality over quantity, and believe in creating exceptionally well-crafted and high performing products that provide genuine benefits to users and value to businesses. Our clients span the UK, Europe, and Canada, and range from local charities to multinationals.
Account Director employer: Primate
Contact Detail:
Primate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Attend industry events, meetups, and online webinars to connect with potential employers and other professionals. Don’t be shy; introduce yourself and share your passion for digital solutions!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best work in account management and client relationships. Use real examples to demonstrate how you’ve driven business growth and delivered exceptional results.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can contribute to their success. Bring your A-game and be ready to discuss strategies that align with their goals!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen together!
We think you need these skills to ace Account Director
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in managing client relationships and creating proposals. We want to see how you've made an impact in your previous roles, so don’t hold back!
Be Personable: Remember, we’re all about that people-first mindset! Use a friendly tone in your application to show us your positive attitude and passion for technology. Let your personality shine through!
Tailor Your Application: Make sure to tailor your CV and outline to match the job description. We love seeing candidates who take the time to align their skills with what we’re looking for, especially in terms of strategic thinking and problem-solving.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes it easier for you to track your application. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Primate
✨Know Your Clients
Before the interview, research the agency's key clients and their industries. Understanding their business objectives and challenges will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your Proposals
Prepare examples of proposals or quotes you've written in the past. Be ready to discuss how you tailored them to meet specific client needs, as this will highlight your excellent written skills and strategic thinking.
✨Demonstrate Team Leadership
Think of examples where you've led or mentored a team. Share how you fostered collaboration and high performance, as this aligns with the role's requirement for team leadership and management.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle multiple accounts and fast-paced environments. Prepare anecdotes that showcase your problem-solving skills and ability to thrive under pressure, which are crucial for this role.