QOF Lead & Medical Secretary in Kimberley

We are looking for an organised and proactive QOF Lead and Medical Secretary to join our Practice Team within a busy GP practice environment. This key role combines responsibility for Quality and Outcomes Framework (QOF) activity, patient recall management and medical secretarial support, helping to ensure patients receive timely reviews, vaccinations and high-quality care. You will work closely with GPs, nurses, healthcare assistants and the practice management team, supporting both clinical and administrative functions across the practice. As part of the wider PICS team, you will benefit from a supportive network of colleagues, opportunities to develop your primary care knowledge and the chance to make a direct impact on patient outcomes and service quality. This role offers up to 36 hours per week. We would also consider a job-share arrangement.

Main duties of the job

• Lead and coordinate QOF-related activity, managing long-term condition recalls, reviews and vaccination programmes to support practice performance and improve patient care outcomes.
• Maintain accurate patient records by processing clinical correspondence, coding information, managing online access requests, completing audits and ensuring high standards of data quality and confidentiality.
• Provide comprehensive medical secretarial and administrative support, including managing insurance reports, SAR requests, referrals, practice communications and day-to-day support for clinicians and management teams.

KEY REQUIREMENTS

• Good standard of general education, including English and Mathematics (or equivalent).
• Experience working within a General Practice environment, with an understanding of patient records, administrative processes and clinical coding principles.
• Excellent communication, organisational and IT skills, with the ability to work independently, manage deadlines and maintain patient confidentiality at all times.

About us

PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solutions through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks.

Benefits of working for PICS

• Alternative government-based scheme (subject to eligibility)
• Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
• Free parking across many sites
• Personalised induction into the company and job role

Job responsibilities

• To work within a team environment to ensure that all patient records are maintained and accurate.
• To download and scan incoming mail on to clinical system and code on to patient records.
• Manage patient long term condition recalls and DOT reviews, vaccinations using the dashboards.
• Input data into the patients healthcare records as necessary.
• Processing Online access requests.
• Manage administrative queries as necessary.
• Support all clinical staff with general administrative tasks as requested.
• To work with the Deputy/Practice Manager on auditing data collection to ensure practice standards are met.
• To deal with all enquiries tactfully and with due consideration of patient privacy.
• Participating in educational and learning activities arranged from time to time.
• Supporting practice policies and protocols, including health and safety and infection control.
• Supporting a drive to greater automation and use of technology.
• Photocopying and sending of medical notes where required.
• Recording information from incoming hospital letters on computer using read codes, and entering diagnoses in the referral book.
• Scanning hospital letters and other relevant correspondence into patient records and read coding appropriately.
• Assisting reception manager as and when required.
• Follow the process and complete the insurance report/SAR process.
• Duties may vary under the direction of the Deputy/Practice Manager depending on workload and staffing levels.

QUALITY

• Strive to maintain quality within the practice.
• Assess your own performance and take accountability for your own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on your own and your teams activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manage your own time, workload and resources.

COMMUNICATION

• Communicate effectively with other team members.
• Communicate effectively with other office members and clinicians at all levels.
• Communicate effectively with patients and carers.
• Recognise patients needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

• Apply practice policies, standards and guidance.
• Discuss with other members of the team/office how the policies, standards and guidelines will affect your own work.
• Attend regular team meetings.
• Participate in audits where necessary.

Previous applicants need not apply.