At a Glance
- Tasks: Provide friendly IT support and troubleshoot tech issues for schools.
- Company: Join a supportive Trust IT Team making a difference in education.
- Benefits: Competitive salary, hands-on experience, and career development opportunities.
- Other info: Opportunity to work on-site at schools and engage in large-scale IT projects.
- Why this job: Kickstart your IT career while helping students and staff stay connected.
- Qualifications: Passion for IT, good communication skills, and knowledge of Microsoft technologies.
The predicted salary is between 25191 - 26409 £ per year.
Join our Trust IT Team and make a real difference. Are you passionate about technology and enjoy helping people solve problems? We're looking for an enthusiastic and customer-focused 1st Line IT Service Desk Analyst to join our central IT team, supporting schools across our Multi‑Accom Academy Trust. This is an excellent opportunity to develop your IT career in a varied, supportive environment where you'll gain hands‑on experience across Microsoft 365, networking, cloud technologies, user support and IT projects.
What you’ll do
- Provide friendly, professional 1st line IT support via phone, email and remote assistance
- Log, manage and resolve support requests through our IT Service Desk
- Troubleshoot hardware, software and Microsoft 365 issues using our knowledge base
- Create user accounts, reset passwords and administer Teams and email services
- Escalate more complex issues to our 2nd Line team when needed
- Help maintain accurate IT documentation and support Trust-wide IT projects
- Occasionally visit schools across the Trust to provide on‑site support
What we’re looking for
- A passion for IT and delivering excellent customer service
- Good knowledge of Windows PCs and Microsoft technologies
- An understanding of networking fundamentals
- Strong communication and problem‑solving skills
- A proactive, organised and flexible approach to work
Desirable
- Experience working in an IT support environment
- Knowledge of Microsoft 365 and cloud services
- Experience working in a school or education setting
- A full UK driving licence
Why join us?
- Develop your technical skills across a wide range of technologies
- Be part of a collaborative and supportive central IT team
- Gain experience supporting multiple schools and large‑scale IT projects
- Make a meaningful impact by helping staff and students stay connected and productive
The Trust is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be subject to an Enhanced DBS check and all relevant pre‑employment checks.
Salary and hours
- Post Title: 1st Line IT Service Desk Analyst
- Responsible to: IT Manager
- Grade: Grade 5/6 £25,191 – £26,409
- Hours: 37 hours per week, 52 weeks per year
- Location: Market Harborough
1st Line IT Service Desk Analyst in Market Harborough employer: Primary Goal
Join our Trust IT Team in Market Harborough, where we prioritise a collaborative and supportive work culture that empowers you to develop your technical skills while making a meaningful impact on the education sector. As a 1st Line IT Service Desk Analyst, you'll enjoy hands-on experience with cutting-edge technologies and the opportunity to support multiple schools, all within a friendly environment that values your contributions and fosters professional growth.
