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- Tasks: Provide first line IT support and assist with system upgrades in schools.
- Company: Join Primary Goal, a supportive team dedicated to tech education and development.
- Benefits: Enjoy paid training days, industry-recognised qualifications, and a friendly work environment.
- Why this job: Kickstart your tech career while earning, learning, and making a difference in schools.
- Qualifications: GCSE English and Maths grade 4 or above; passion for technology is essential.
- Other info: Opportunity for progression to Level 4 Network Engineer apprenticeship after completion.
Join to apply for the IT Apprentice (Level 3 Information Communications Technician) role at Primary Goal. Four days a week in school, 1 day a week to study. You don’t need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? If so, Learning Partners Academies network team are looking for an energetic and hardworking apprentice to join our small team, providing network support in Kings College Guildford and other schools remotely.
You will gain amazing industry recognised qualifications without the need of going to college:
- Introductory Technical Concepts
- Personal and professional development
- Learning outcomes for CompTIA A+1001
- Learning outcomes for CompTIA A+1002
- Learning outcomes for CompTIA Cloud Essentials
You will gain valuable experience and a Level 3 Information Communications Technician qualification and be fully supported by our training provider (Primary Goal) throughout your apprenticeship journey. You will receive paid time off to undertake off the job training one day per week. You will be working with an exciting new close-knit team working directly within the school. You will be assisting the Service Desk Lead and IT Technician as tickets come in, assisting staff and students across our schools.
As you’ll be working in the helpdesk team you will be doing predominantly first line support but we feel that network staff should be given the opportunity for different projects so we will work with you on one of these projects to learn a specialty, for example: backup systems. On completion of your apprenticeship, career opportunities may be available across our 12 schools where you will be able to continue training and attend seminars to maintain your knowledge.
What you will be doing!
Apprenticeship training delivered by Primary Goal. As an apprentice you will be working in a school trust and carrying out the following duties:
- Helpdesk support resolving problems associated with operating systems, networks, software, user accounts and websites etc.
- Provide first line support for staff who raise helpdesk tickets
- Provide technical support to understand and troubleshoot issues
- Creation of staff accounts throughout a range of programs and websites
- Assist in system upgrades and system maintenance
- Liaise with third party suppliers such as Internet Service Providers and vendors to retrieve quotes
- Support with technology asset management
What we will provide you with!
As a Primary Goal apprentice, you will have access to:
- Comprehensive pre-apprenticeship induction programme (including health and safety and technical specifics)
- Level 3 Information Communications Technician apprenticeship standard
- Specialist vendor and technical certificates
- Access to practice labs to develop technical competency
- Knowledge Base
- Monthly assessor visits and competency checks
- Support desk (technical and pastoral)
- Personal Learning and Thinking Skills and Key Skills development
- Employment Rights and Responsibilities module
- Functional Skills or GCSE English, Maths and ICT if required
What we are looking for!
- Someone who has a true passion for technology
- Someone who feels confident using hardware, software and other technical devices
- Someone with good communication and interpersonal skills
- Someone with experience working with children / young people is desirable!
- Someone with a passion to learn with enthusiasm and motivation to achieve success
- Someone who loves helping others and enjoys working with people of all ages
- Someone who is committed to complete the full apprenticeship programme
- Someone with the ability to work well in a team and independently using their own initiative
Working Week: Monday to Friday 36 hours per week with a 40 minute lunch break. Four days a week in school and one day a week to study.
Salary: £10,000 for the first 12 months. The remaining 10 months of the apprenticeship will be paid at the National Minimum Wage according to your age.
Desired Qualifications: We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration: 15 months and 4 Months End Point Assessment. This is a fixed term appointment of 20 months to run concurrently with your apprenticeship program.
Where a Primary Goal apprenticeship can take you: This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
Learning Partners Academy Trust is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to demonstrably share this commitment. The successful candidate will be required to undergo an Enhanced DBS check.
PLEASE NOTE that we will require a copy of your personal CV. When completing your CV, please consider the job description and the role you are applying for.
IT Apprentice (Level 3 Information Communications Technician) employer: Primary Goal
Contact Detail:
Primary Goal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice (Level 3 Information Communications Technician)
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, such as CompTIA A+ and Cloud Essentials. This will not only help you understand the role better but also show your genuine interest during any discussions.
✨Tip Number 2
Engage with the school community or similar environments where you can gain experience working with children and young people. This will enhance your application and demonstrate your ability to communicate effectively with diverse age groups.
✨Tip Number 3
Network with current or former apprentices in IT roles. They can provide valuable insights into the apprenticeship experience and may even offer tips on how to stand out during the selection process.
✨Tip Number 4
Prepare for potential interviews by practising common IT support scenarios. Being able to demonstrate your problem-solving skills and technical knowledge in real-time will give you a significant advantage.
We think you need these skills to ace IT Apprentice (Level 3 Information Communications Technician)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Apprentice role. Emphasise any technical knowledge, customer service experience, or teamwork abilities that demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific aspects of the job description that excite you and how you can contribute to the team at Primary Goal.
Highlight Relevant Qualifications: Clearly state your educational background, especially if you meet the GCSE requirements in English and Maths. If you have any additional certifications or relevant coursework, be sure to include those as well.
Show Enthusiasm: In your application, convey your enthusiasm for the apprenticeship and your commitment to completing the programme. Employers appreciate candidates who are motivated and eager to grow within the company.
How to prepare for a job interview at Primary Goal
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share any personal projects or experiences that highlight your enthusiasm and knowledge in IT, as this will resonate well with the interviewers.
✨Prepare for Technical Questions
Brush up on basic IT concepts, especially those related to operating systems, networks, and software troubleshooting. Be ready to answer questions about how you would handle specific technical issues, as this role involves first line support.
✨Demonstrate Communication Skills
Since you'll be assisting staff and students, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, and be prepared to discuss how you would approach helping someone who is struggling with a tech issue.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the apprenticeship programme, team dynamics, or future projects. This shows your interest in the role and helps you understand if it's the right fit for you.
