IT Apprentice

Overview

You don’t need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider, not only will you be learning while you are earning, you will also be keeping up to date with the latest technology. At the same time, CompTIA Learning content is at the heart of our delivery, and we will provide you with the knowledge for your Level 3 Information Communications Technician Apprenticeship.

By using CompTIA practice, learn, and labs provided to you as part of your apprenticeship, you’ll be able to prepare yourself for the following exams:

• CompTIA A+ (Exam 1 and 2)
• CompTIA Cloud Essentials

Job Purpose

Provide first‑line IT support to TCAT schools for all aspects of IT infrastructure, including networking, server hardware, and software, resolving support issues with guidance from team members and skills learned from the apprenticeship and on‑the‑job training.

Key Result Areas

• Provision of an IT helpdesk support service to schools.
• Provide hardware support services to meet school requirements including installing, upgrading, maintaining and supporting IT hardware.
• Support school and central team staff and pupils with the use of IT equipment and software.
• Undertake IT equipment repairs.
• Install computer software as required.
• Provide support for in‑school events requiring IT equipment/support, including assemblies, visiting speakers, parents\’ evenings, etc.
• Complete any ad‑hoc project work, as required.
• Attend and fully complete education courses and assessments that are part of the apprenticeship programme.
• The post holder may be required to perform duties other than those listed, and duties may vary over time without changing the general character of the role.

Variation in the Role

Because the role and the Trust’s structure are dynamic, adjustments to the role and responsibilities may occur at short notice. Duties for the post may change over time in line with the grading level and after consultation with the line manager.

Equality and Diversity

TCAT is committed to equality and diversity for all members of society. The Trust will take action to discharge this responsibility, relying on individual staff members to embrace their commitment and ensure a positive, collaborative approach. Staff must support TCAT’s initiatives and undergo training that enhances inclusive practices.

Health and Safety

All staff must maintain safe and clean work areas and cooperate with the Trust on health and safety matters, including risk assessments and required actions. Staff should refer to the Trust’s policies for guidance.

Learning & Development

All staff must participate fully in TCAT Learning & Development programmes, identifying professional development needs with the line manager.

Safeguarding

TCAT is committed to safeguarding and the prevention duty, ensuring arrangements protect children, young people and vulnerable groups. All staff and volunteers share this commitment.

The Successful Candidate Will Need to Complete

The school’s application form under safer recruitment requirements.

Training You Will Be Provided With

• Comprehensive introductory modules to technical concepts
• Level 3 Information Communications Technician apprenticeship standard
• Training for all IT career pathways (support, network, digital communications technician)
• Specialising in a portfolio of evidence for the support technician pathway
• E‑learning training materials
• Bi‑weekly virtual classroom training on all apprenticeship options
• Access to virtual labs for technical competency development
• Monthly work‑based coach visits and competency checks
• 9 am – 5 pm support desk for technical support
• Personal learning, thinking skills and key skills development
• Option for vendor and technical certificates – e.g. CompTIA

You will also have the opportunity to network with other apprentices who can share ideas, offer suggestions and provide support. Our apprentices love helping each other!

You will have access to our online portal, offering technical guidance and links to the helpdesk for real‑time advice.

Accountable to

Director of IT Learning and Services

Working Week

Full‑time Monday to Friday.

Salary

National Apprenticeship wage.

Essential Qualifications

GCSE Grade 9 – 4/A – C in English and maths.

Desired Qualifications

GCSE or Level 2 qualification in an IT‑related subject.

Expected Duration

15 months and 4 months End Point Assessment.

Where a Primary Goal Apprenticeship Can Take You

This is a great opportunity to develop skills that enhance a networking career. On passing the Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RTech). In some cases, you can progress to our Level 4 Network Engineer apprenticeship programme.

PLEASE NOTE

We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for.

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Hold international equivalents of the above qualifications. You must provide an official document stating how your international qualifications compare to UK qualifications at the time of application.

For more information, please visit the UK ENIC website: www.enic.org.uk

Disability Confident

Primary Goal is a Disability Confident training provider and will make reasonable adjustments required for the interview. Discuss any requirements with the recruitment team.

All apprenticeship offers are subject to eligibility checks by Primary Goal. Successful candidates must meet the required funding and programme eligibility criteria before training can commence.

Due to the high volume of applications, we cannot always reply to all individuals. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.