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- Tasks: Provide 1st line IT support, assist with setups, and troubleshoot tech issues.
- Company: Join Ilkley IT Services, a friendly MSP dedicated to exceptional customer service.
- Benefits: Earn while you learn, gain industry-recognised certifications, and enjoy a supportive team environment.
- Why this job: Kickstart your IT career with hands-on experience and mentoring from experienced technicians.
- Qualifications: GCSE English and Maths grade 4 or above required; passion and willingness to learn are key.
- Other info: Full-time role with potential for permanent position after apprenticeship completion.
Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider, not only will you be learning whilst you're earning, you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, providing you with the knowledge for your Level 3 Information Communications Technician Apprenticeship.
Ilkley IT Services is a friendly and dynamic Managed Service Provider (MSP) based in the picturesque town of Ilkley in West Yorkshire, providing high-quality IT support to small and medium-sized businesses. We're passionate about delivering exceptional customer service while maintaining a relaxed and supportive environment that encourages learning and development.
We're excited to offer an excellent opportunity for a motivated individual to join our team as an Apprentice IT Support Technician. This hands-on role allows you to work alongside experienced engineers and gain real-world experience while studying for industry-recognised certifications.
What You'll Be Doing:
- Providing professional and friendly 1st line technical support to end users via phone, email, and remote tools.
- Logging and tracking support tickets in our helpdesk system.
- Assisting with the setup and configuration of desktops, laptops, and mobile devices.
- Supporting and maintaining Office 365 environments (Outlook, Teams, SharePoint).
- Installing authorised software and updates.
- Diagnosing and resolving basic hardware/software/network issues.
- Assisting with our Cybersecurity duties.
- Assisting with documentation and knowledge base updates.
- Learning to troubleshoot printers, networks, and other infrastructure tools.
- Participating in monthly reviews and training as part of your apprenticeship.
What We're Looking For:
This is an entry-level role ideal for someone looking to launch their IT career. We're more interested in your passion, attitude, and willingness to learn than your prior experience.
What You'll Gain:
- A nationally recognised Level 3 apprenticeship qualification.
- Industry-recognised certifications and practical technical knowledge.
- Hands-on experience working with a wide range of modern IT systems.
- Mentoring from senior technicians in a supportive team.
- Opportunity to progress into a permanent position upon successful completion.
The training you'll be provided with:
- Comprehensive introductory modules to technical concepts.
- Level 3 Information Communications Technician apprenticeship standard.
- Training for all pathways of your IT career (support technician, network technician, digital communications technician).
- Specialising in a portfolio of evidence for the Support Technician pathway.
- E-learning training materials.
- Bi-weekly virtual classroom training on all options of the apprenticeships.
- Access to virtual labs to develop technical competency.
- Monthly work-based coaches visits and competency checks.
- 9 am - 5 pm support desk for technical support.
- Personal Learning and Thinking Skills and Key Skills development.
- Option for vendor and technical certificates - e.g. CompTIA.
You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!
As one of our apprentices, you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.
Start Date: ASAP
Salary: National Minimum Wage (with opportunity for review based on performance)
Desired Qualifications: We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration: 15 months and 4 Months End Point Assessment
Where a Primary Goal Apprenticeship Can Take You: This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.
Working Week: Full-time Monday to Friday 37.5 hours per week. 9 am - 5 pm or 8:30 am - 4:30 pm. In person at the Ilkley Office, West Yorkshire.
PLEASE NOTE: We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.
ICT Apprentice employer: Primary Goal
Contact Detail:
Primary Goal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice
✨Tip Number 1
Research the company, Ilkley IT Services, and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Familiarise yourself with the technologies mentioned in the job description, such as Office 365 and CompTIA certifications. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Network with current or former apprentices from Primary Goal or Ilkley IT Services. They can provide valuable insights into the role and the company culture, which can help you prepare for your application and interview.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your eagerness to learn and grow in the role. This shows your commitment to the apprenticeship and your interest in the company's future.
We think you need these skills to ace ICT Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored specifically for the ICT Apprentice role. Highlight any relevant skills, such as technical support experience or familiarity with IT systems, even if it's from school projects or personal interests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention why you are interested in Primary Goal and how the apprenticeship aligns with your career aspirations.
Showcase Your Soft Skills: Since this role values attitude and willingness to learn, emphasise your soft skills in your application. Talk about your teamwork, communication skills, and any experiences where you've demonstrated problem-solving abilities.
Follow Application Instructions: Carefully read the application instructions provided by Primary Goal. Ensure you include all required documents, such as your CV and any additional information they request, to avoid any delays in processing your application.
How to prepare for a job interview at Primary Goal
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and learning during the interview. Talk about any personal projects or experiences that sparked your interest in IT, as this will demonstrate your genuine passion for the field.
✨Familiarise Yourself with CompTIA Certifications
Since the role involves preparing for CompTIA exams, it’s a good idea to research these certifications beforehand. Understanding what they entail will show your commitment to the apprenticeship and your eagerness to learn.
✨Prepare for Common Technical Questions
Brush up on basic IT concepts and common troubleshooting scenarios. Being able to discuss how you would handle typical technical issues will showcase your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, training opportunities, and career progression. This not only shows your interest in the position but also helps you determine if the company is the right fit for you.
