At a Glance
- Tasks: Assist customers with IT support queries and troubleshoot technical issues.
- Company: Join iAM Compliant, a dynamic SaaS company focused on innovative tech solutions.
- Benefits: Earn while you learn with competitive salary and hands-on experience.
- Other info: Opportunity for career progression and networking with fellow apprentices.
- Why this job: Kickstart your IT career with mentorship and real-world experience in a supportive environment.
- Qualifications: Passion for technology and problem-solving; GCSEs in English and Maths preferred.
The predicted salary is between 23000 - 25000 £ per year.
You don’t need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider, you will be learning whilst you’re earning and keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, providing you with the knowledge for your Level 3 Information Communications Technician apprenticeship.
Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of iAM where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. Our IT Service Desk team helps customers troubleshoot technical issues, ensuring they get the most out of our innovative SaaS platform. As an apprentice, you’ll receive training and mentorship, developing the skills needed to succeed in the tech industry.
MAIN PURPOSE AND SCOPE OF THE JOB
Working with the wider operational teams (customer delight, account management and onboarding), the aim is to oversee and manage (both proactively and reactively) the day-to-day problems, errors and issues that customers encounter when using our SaaS products. This role will need to balance working with other HelpDesk resources, but also have an ability to jump in and provide hands-on technical advice based on product knowledge and prior technology experience.
WHAT YOU’LL BE DOING?
- Assisting customers with IT support queries via email, chat, and phone.
- Learning how to diagnose and resolve basic technical issues.
- Helping with data uploads and working with Excel spreadsheets to format information for our systems.
- Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations.
- Documenting common issues and updating the knowledge base to help customers self-serve.
- Collaborating with different departments, including Customer Support and Account Management.
- Identifying potential system improvements and feeding ideas into the team.
WHAT WE’RE LOOKING FOR?
- A strong interest in IT, technology, and problem-solving.
- Some familiarity with Microsoft Excel (or a willingness to learn quickly!).
- Great communication skills and a customer-focused attitude.
- A logical approach to troubleshooting technical issues.
- The ability to work as part of a team and ask for help when needed.
- Any relevant coursework or qualifications in IT, Computer Science, or related areas (e.g., BTEC, A-levels, or T-levels) would be a bonus.
WHAT YOU’LL GAIN?
- Hands-on experience in IT support within a fast-growing SaaS business.
- Mentorship and training to develop technical and customer service skills.
- The chance to work with modern IT systems, including CRM platforms and cloud services.
- A structured learning path with the opportunity to progress within the company.
- The training you’ll be provided with includes comprehensive introductory modules to technical concepts, Level 3 Information Communications Technician apprenticeship standard, and training for all pathways of your IT career.
Working Week: Full-time Monday to Friday – 37 hours per week. 9AM – 5PM. In person at the Chester Office.
Salary: £23,000 – £25,000 - DOE
Desired Qualifications: We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration: 15 months and 4 Months End Point Assessment.
Please note: When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.
Junior IT Service Desk Representative (Apprentice) in Chester employer: Primary Goal
At South Hampshire College Group, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Digital Educator Apprentice, you will benefit from a structured training programme, hands-on experience, and ample opportunities for personal and professional growth while making a meaningful impact on learners' digital skills across multiple college sites. Join us in transforming education through technology in a supportive environment that values your contributions and development.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Service Desk Representative (Apprentice) in Chester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Primary Goal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Primary Goal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Primary Goal!
✨Direct Apply to Primary Goal
Let's not forget to apply directly through the Primary Goal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Service Desk Representative (Apprentice) in Chester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Primary Goal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Primary Goal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Primary Goal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
