At a Glance
- Tasks: Assist customers with IT support queries and troubleshoot technical issues.
- Company: Join iAM Compliant, a dynamic SaaS company focused on innovative tech solutions.
- Benefits: Earn while you learn with competitive salary and hands-on experience.
- Other info: Opportunity for career progression and networking with fellow apprentices.
- Why this job: Kickstart your IT career with mentorship and real-world experience in a supportive environment.
- Qualifications: Passion for technology and problem-solving; GCSEs in English and Maths preferred.
The predicted salary is between 23000 - 25000 £ per year.
You don’t need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider, you will be learning whilst you’re earning and keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, providing you with the knowledge for your Level 3 Information Communications Technician apprenticeship.
Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of iAM where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. Our IT Service Desk team helps customers troubleshoot technical issues, ensuring they get the most out of our innovative SaaS platform. As an apprentice, you’ll receive training and mentorship, developing the skills needed to succeed in the tech industry.
MAIN PURPOSE AND SCOPE OF THE JOB
Working with the wider operational teams (customer delight, account management and onboarding), the aim is to oversee and manage (both proactively and reactively) the day-to-day problems, errors and issues that customers encounter when using our SaaS products. This role will need to balance working with other HelpDesk resources, but also have an ability to jump in and provide hands-on technical advice based on product knowledge and prior technology experience.
WHAT YOU’LL BE DOING?
- Assisting customers with IT support queries via email, chat, and phone.
- Learning how to diagnose and resolve basic technical issues.
- Helping with data uploads and working with Excel spreadsheets to format information for our systems.
- Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations.
- Documenting common issues and updating the knowledge base to help customers self-serve.
- Collaborating with different departments, including Customer Support and Account Management.
- Identifying potential system improvements and feeding ideas into the team.
WHAT WE’RE LOOKING FOR?
- A strong interest in IT, technology, and problem-solving.
- Some familiarity with Microsoft Excel (or a willingness to learn quickly!).
- Great communication skills and a customer-focused attitude.
- A logical approach to troubleshooting technical issues.
- The ability to work as part of a team and ask for help when needed.
- Any relevant coursework or qualifications in IT, Computer Science, or related areas (e.g., BTEC, A-levels, or T-levels) would be a bonus.
WHAT YOU’LL GAIN?
- Hands-on experience in IT support within a fast-growing SaaS business.
- Mentorship and training to develop technical and customer service skills.
- The chance to work with modern IT systems, including CRM platforms and cloud services.
- A structured learning path with the opportunity to progress within the company.
- The training you’ll be provided with includes comprehensive introductory modules to technical concepts, Level 3 Information Communications Technician apprenticeship standard, and training for all pathways of your IT career.
Working Week: Full-time Monday to Friday – 37 hours per week. 9AM – 5PM. In person at the Chester Office.
Salary: £23,000 – £25,000 - DOE
Desired Qualifications: We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration: 15 months and 4 Months End Point Assessment.
Please note: When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.
Junior IT Service Desk Representative (Apprentice) in Chester employer: Primary Goal
At South Hampshire College Group, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Digital Educator Apprentice, you will benefit from a structured training programme, hands-on experience, and ample opportunities for personal and professional growth while making a meaningful impact on learners' digital skills across multiple college sites. Join us in transforming education through technology in a supportive environment that values your contributions and development.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Service Desk Representative (Apprentice) in Chester
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Primary Goal.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Primary Goal is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Primary Goal, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Primary Goal directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Junior IT Service Desk Representative (Apprentice) in Chester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Primary Goal want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Primary Goal, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Primary Goal
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
