At a Glance
- Tasks: Support and enhance core and edge networks while integrating billing systems.
- Company: Join Exascale, a forward-thinking tech company in Telford.
- Benefits: Starting salary of £18.5k, with performance-based increases and additional training.
- Other info: Opportunities for site visits across the UK and Europe.
- Why this job: Be part of exciting projects and work with cutting-edge technology.
- Qualifications: Motivated individuals with good communication skills and a thirst for learning.
The predicted salary is between 18500 - 19500 £ per year.
Come and join our wonderful team at Exascale, Telford. We are recruiting a Technical Support Apprentice – Level 4.
Role Overview
To support, document and enhance both the core and edge networks operated and owned by Exascale Ltd. This role will also cover integration of billing systems with the network equipment for client/end user billing and authorisation of use. Enhance operational support systems (OSS) with development into AI control of day-to-day monitoring. The technical support apprentice will be a key member of the company which ensures the long-term commitment of Exascale to this person. Additional training above the apprenticeship course will involve equipment manufacturers courses on specific items used within the networks along with bespoke software training courses. Exascale’s network is located across the UK with two sites in Europe (Amsterdam & Frankfurt). The apprentice will be required to visit some of these locations to perform patching, upgrades, hardware additions or removals. Site visits may also be required for fault finding assistance.
Technical Stuff
Exascale’s core network is built mainly on Cisco and Aristo Switches, Routers and Firewalls functioning on OSPF, BGP, DHCP protocols. VLANS and firewalls with authentication servers integrated to the radius billing platform. Management systems operate on Windows & Linux, Telnet, SSH and web access allow remote management of all the various components in the core and edge networks.
Key Projects
- Discover and document the core network building documentation to ISO9001 and ISO27001 standards.
- Discover and document the edge network again, building documentation according to the ISO9001 and ISO27001 standards.
- Work with the network architect to develop and future proof the core network.
- Play a key role in moving network operations towards AI systems and integration.
What we are looking for
The ideal candidate must have motivation, enthusiasm, no attitude, thirst to learn, good communication skills both written and verbal, hands-on, logical, well presented (for customer visits and meetings), python, windows, Linux, fibre, server, website, network, AI. The ideal person should be able to drive or have the ability to drive. Not scared of web cams for teams/zoom calls.
Academic
Good Maths & English (ability to demonstrate both, not necessarily after perfect grades as the company understands there are rocket scientists out there who cannot perform in exam situations). Physics, science, IT bias, ability to code is an advantage but not essential. The applicants should also be able to pass basic checks (UBR or BS7858) and social media checking.
Salary Details
Salary starting at £18.5k during the probationary period increasing to £19.5k then increasing against performance targets. This role is based in the Exascale Head Office, Hortonwood, Telford. Exascale is an equal opportunity employer.
Technical Support apprentice level 4 in Telford employer: PRIMARY GOAL LTD
Exascale is an exceptional employer, offering a supportive and dynamic work environment in Telford for aspiring Technical Support Apprentices. With a strong commitment to employee development, the company provides extensive training opportunities, including manufacturer courses and bespoke software training, ensuring that apprentices gain valuable skills while contributing to innovative projects in network management and AI integration. The collaborative culture at Exascale fosters growth and encourages hands-on learning, making it an ideal place for those eager to embark on a rewarding career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support apprentice level 4 in Telford
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like PRIMARY GOAL LTD.
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Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if PRIMARY GOAL LTD is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to PRIMARY GOAL LTD, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like PRIMARY GOAL LTD directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Technical Support apprentice level 4 in Telford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like PRIMARY GOAL LTD want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For PRIMARY GOAL LTD, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at PRIMARY GOAL LTD
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
