At a Glance
- Tasks: Support and maintain IT systems, resolve technical issues, and assist with school events.
- Company: Join the vibrant team at St Patrick's RC High School.
- Benefits: Competitive salary, hands-on experience, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on teamwork and professional development.
- Why this job: Make a difference in students' lives while developing your IT skills.
- Qualifications: GCSEs in English and Maths; strong communication and problem-solving skills.
The predicted salary is between 25246 - 25246 £ per year.
St Patrick's RC High School are seeking an ICT Support Technician Apprentice to join our wonderful team.
Core purpose
The IT department is responsible for resolving any IT related faults quickly and efficiently, including a broad range of queries from resetting passwords to system diagnostics, plus enhancing and developing the IT provision extended within the school.
Role Specific Responsibilities
- Support and maintain the School’s IT systems.
- Provide efficient IT support to all teachers, support staff and students.
- Escalate IT issues to the IT Manager where necessary.
- Retain ownership of incidents and monitor until satisfactory resolution is achieved.
- Follow established procedures for service requests, utilising a ticketing system to prioritise, handle and manage issues and queries.
- Diagnose and resolve technical issues.
- Support the IT Manager in undertaking IT projects as instructed by the IT Manager.
- Support the IT Manager to maintain the 3-year rolling plan.
- Provide desktop and server support; set up, configure and install authorised software to new IT equipment.
- Ensure security and upgrades are applied to desktops and laptops/chromebooks.
- Fault find existing IT equipment.
- Ensure asset register and licensing records are kept up to date at all times.
- On-site support for school events, including evening events.
General Responsibilities (all staff)
- To perform duties and attend meetings as reasonably required.
- To participate in the school's performance management scheme.
- To undergo in-service training where required and to share expertise and skills with others.
- To contribute to the school's pastoral system.
- To observe and implement current school policies and good practice.
- To contribute to the overall Catholic ethos/work/aims of the school.
- To carry out such particular duties as the Headteacher may reasonably direct from time to time.
Person Specification
Experience – the post holder will have
- Excellent communication skills both written and verbal.
- Proactive nature and good initiative with the ability to solve problems.
- Empathetic attitude with the ability to build excellent rapport with users.
- Remain calm under pressure.
- Good working knowledge of Microsoft Office.
Professional knowledge and qualifications – the post holder will
- Hold GCSE or equivalent (NVQ level 2) passes in English and Mathematics (literacy and numeracy).
- Know the importance of child protection and the safeguarding implications of their role.
Skills and Attributes required
- Flexible, resilient and resourceful.
- An effective member of a team.
- Able to consistently display moral, intellectual and personal integrity.
- Effective in time management.
- Effective and efficient in their organisation and administrative skills.
- Committed to continual personal and professional development.
Salary Grade1A - £25,246
ICT Support Technician Apprentice in Manchester employer: PRIMARY GOAL LTD
St Patrick's RC High School is an exceptional employer, offering a supportive and collaborative work environment where you can grow your skills as an ICT Support Technician Apprentice. With a commitment to professional development and a focus on fostering a positive school culture, employees are encouraged to take ownership of their roles while contributing to the school's mission. Located in a vibrant community, this position not only provides valuable hands-on experience but also allows you to make a meaningful impact on the educational journey of students and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Technician Apprentice in Manchester
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We think you need these skills to ace ICT Support Technician Apprentice in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like PRIMARY GOAL LTD want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For PRIMARY GOAL LTD, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
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How to prepare for a job interview at PRIMARY GOAL LTD
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
