Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead investigations into complaints and service issues, ensuring patient safety.
- Company: Join Primary Eyecare Services, a not-for-profit shaping the future of optometry.
- Benefits: Enjoy hybrid working, 25+ days annual leave, performance-related pay, and more!
- Why this job: Make a real impact on patient safety and quality improvement in healthcare.
- Qualifications: 5 GCSEs including English and Maths; experience in quality assurance and complaints management required.
- Other info: Be part of a supportive team with training opportunities and employee recognition programs.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Quality Improvement Officer to join our expanding team at Primary Eyecare Services!
About Us: Primary Eyecare Services (PES) is an established provider of high-quality extended eye care services, utilising a large network of optical practice subcontractors across England. PES currently holds and manages contracts on behalf of the primary eye care network, spanning ~70 NHS commissioners and delivering over 380,000 episodes of patient care each year, with a total annual turnover of ~£25+ million. PES is a not-for-profit company, limited by guarantee.
Role Overview: The Quality & Improvement Officer will lead investigations undertaken when a complaint, service issue or incident occurs. This will include working with both internal and external stakeholders including patients, staff working within PES and staff within ICB teams. They will also support the Quality Team Manager with responsibilities relating to patient safety, continual quality improvement and preparation of evidence for regulatory assessments. This role will include regular internal department quality review including risk assessments and recommendations for risk mitigation, the creation and regular update of department standard operating procedures and incident management.
General Responsibilities:
- Investigate and manage all complaints received to Primary Eyecare Services, liaising with the appropriate internal and external teams ensuring patient safety is managed throughout.
- Investigate and manage all service issues and patient safety incidents identified, liaising with the appropriate internal and external teams ensuring patient safety is managed throughout.
- Utilise investigation methodologies aligned to Health Services Safety Investigations Board and the organisations Patient Safety Incident Response Framework (PSIRF).
- Analysis and reporting of complaints, service issues and patient safety incidents ensuring the organisation adheres to PSIRF, ombudsman and regulatory requirements.
- Develop and deliver Quality Improvement Assessments, including audits, assessments and risk management.
- Collaboration with clinical and non-clinical teams to identify and mitigate patient safety risk.
- Develop, implement and evaluate quality improvement plans and initiatives, collaborating with clinical and non-clinical teams within PES and external providers to mitigate patient safety risks.
- Prepare reports, presentations and wider feedback and engagement relating to quality related metrics and outcomes, assisting external reporting and PES teams to inform patient safety and monitor progress.
- Support the collection and collation of key documents required for CQC inspection.
- Assist in the development of policies and procedures to ensure alignment with quality standards and best practice.
- Support the delivery of training to help support quality improvement initiatives.
- Identify trends, patterns, and areas for improvement.
- Promote a Just Culture, including quality, patient safety and compassionate engagement throughout the organisation.
- Maintaining good relationships with key stakeholders – with Local Optical Committees, subcontractor practices and hospital staff.
The Organisation reserves the right at any time during your employment to vary your duties and responsibilities where necessary to meet the needs of the Organisation.
Take advantage of our comprehensive benefits and rewarding career opportunities.
Why You'll Love Working with Us:
- Performance-Related Pay
- Pension Match up to 5%
- Sick and Critical Illness Pay Cover
- Electric Car Scheme
- Enhanced Family Leave
- Paid Compassionate Leave
- 25 Days Annual Leave + Bank Holidays (increase with 1 day annually after 2 years of service, up to 30 days)
- Training and Development Opportunities
- Employee of the Month and Year Awards
- Employee Assistance Program (EAP)
- NHS Blue Light Card
- Hybrid Working (60% home, 40% in office on a weekly basis)
- Cycle to Work Scheme
What We're Looking For:
Qualifications:
- Minimum 5 GCSE’s (Including English and Mathematics) / A levels or equivalent (Essential)
- Safety Investigation qualifications or comparable qualifications (Essential)
- Quality assurance/Improvement Qualification (Essential)
Experience:
- Engaging patients / families after adverse outcomes (Essential)
- Experience within quality assurance or improvement role (Essential)
- Experience in complaints investigation and management (Essential)
- NHS / Healthcare background (Essential)
How To Apply: Please submit your up-to-date CV and personal statement highlighting your professional background and what motivates you to apply for this role to recruitment@primaryeyecare.co.uk. Become a part of something bigger - apply now!
Quality Improvement Officer employer: Primary Eyecare Services
Contact Detail:
Primary Eyecare Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Improvement Officer
✨Tip Number 1
Familiarise yourself with the Health Services Safety Investigations Board and the Patient Safety Incident Response Framework (PSIRF). Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to patient safety and quality improvement.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in quality assurance and improvement. Engaging with current employees or stakeholders at Primary Eyecare Services can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complaints or service issues in the past. Highlighting your experience in managing adverse outcomes will show that you have the practical skills needed for this role.
✨Tip Number 4
Stay updated on the latest trends and best practices in quality improvement within the NHS. This knowledge will not only enhance your application but also position you as a proactive candidate who is genuinely interested in advancing patient care.
We think you need these skills to ace Quality Improvement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance, complaints management, and patient safety. Use specific examples from your past roles that demonstrate your skills and achievements related to the Quality Improvement Officer position.
Craft a Compelling Personal Statement: In your personal statement, clearly articulate your motivation for applying to Primary Eyecare Services. Discuss your passion for quality improvement in healthcare and how your background aligns with their mission and values.
Highlight Relevant Qualifications: Ensure you mention any safety investigation qualifications or quality assurance certifications you possess. This will show that you meet the essential criteria outlined in the job description.
Use Clear and Professional Language: When writing your application, use clear and professional language. Avoid jargon unless it is relevant to the role. Make sure your writing is concise and free of grammatical errors to create a strong impression.
How to prepare for a job interview at Primary Eyecare Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Improvement Officer. Familiarise yourself with the key tasks such as managing complaints, conducting investigations, and collaborating with various teams. This will help you articulate how your experience aligns with the role.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in quality assurance or improvement roles, particularly in healthcare settings. Highlight specific examples where you've successfully managed complaints or improved patient safety, as this will demonstrate your capability for the position.
✨Familiarise with Regulatory Frameworks
Since the role involves adherence to frameworks like the Patient Safety Incident Response Framework (PSIRF), it’s crucial to be knowledgeable about these regulations. Be ready to discuss how you would apply these frameworks in your work to ensure compliance and enhance patient safety.
✨Emphasise Communication Skills
As the role requires liaising with various stakeholders, strong communication skills are essential. Prepare examples that showcase your ability to engage effectively with patients, families, and colleagues, especially in sensitive situations following adverse outcomes.
