At a Glance
- Tasks: Be the friendly face of our GP practice, helping patients and managing records.
- Company: Join Primary Care 24, a not-for-profit social enterprise dedicated to quality healthcare.
- Benefits: Enjoy 27 days annual leave, wellbeing support, and gym discounts.
- Other info: Flexible shifts with a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and experience in primary care are essential.
The predicted salary is between 7479 - 7479 £ per year.
Do you have customer service and administration experience? Primary care 24 (PC24) are looking for Medical Receptionists to join the workforce in our GP practices. You will provide the first point of contact for our patients and visitors. You will liaise with patients, staff, healthcare professionals and outside agencies in a professional, calm and approachable manner.
Salary and Details
- Salary: £7,479.39 per annum
- Department: Primary Care
- Location: Thornton Family Health Centre
- Shifts: Monday 7:45am – 1:15pm & Friday 1:00pm – 6:30pm – 11 hours per week
What will you be doing
- Open premises and complete security checks, ensure all clinical rooms are prepared at the beginning and end of each day and perform the closure procedure to set alarms and lock premises (as and when required).
- Ensure all patients and visitors are greeted professionally and politely, logging their arrival into the system.
- Support patients who have concerns or require assistance with a positive and flexible approach.
- Manage patient records, facilitate patient records, action requests for prescriptions and manage all incoming mail to the practice, using the clinical systems.
- Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.
- Provide operational support to the onsite clinical team.
- Ensure all relevant information is communicated to incoming staff through a robust handover.
- Maintain a professional and empathetic manner with patients, especially those who are vulnerable, respecting the rights to confidentiality, privacy, dignity and needs of the patient and colleagues, contributing to a culture of safety and well-being within the practice.
What do I need
- Excellent verbal and written communication skills.
- Work as part of a team and independently.
- Good IT skills including all Microsoft packages.
- Experience of EMIS is essential (if applying for the bank).
- Experience within Primary Care GP Practices.
What’s on offer
- £7,479.39 per annum
- Permanent salaried set shifts (11 hours per week)
- 27 days annual leave pro rata – previous NHS service will be taken into account
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package – includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. Come join our proud team!
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Receptionist in Thornton employer: Primary Care:24
Primary Care 24 (PC24) is an excellent employer, offering a supportive work culture that prioritises the well-being of both staff and patients. With a commitment to social enterprise, employees benefit from generous annual leave, a colleague wellbeing package, and opportunities for professional growth within the NHS framework. Located at Thornton Family Health Centre, this role provides a meaningful chance to make a difference in the community while enjoying a flexible work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Thornton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Primary Care 24. Understand their values and mission, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle challenging situations, especially since you'll be the first point of contact for patients.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist in Thornton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled patient interactions and provided support in previous roles, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with EMIS and any relevant IT skills, as these are key for us at PC24.
Be Professional and Approachable:Since you'll be the first point of contact for patients, it's important to convey a professional yet friendly tone in your written application. Let your personality shine through while maintaining that professional edge!
Apply Early!:We recommend applying as soon as possible since this vacancy may close early if we receive enough applications. Don’t wait until the last minute—head over to our website and get your application in today!
How to prepare for a job interview at Primary Care:24
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like managing patient records and greeting visitors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, excellent verbal and written communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or colleagues. This will demonstrate your ability to handle various situations calmly and professionally.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with a difficult patient or managing multiple tasks at once. Think about how you would approach these situations and be ready to share your thought process during the interview.
✨Highlight Your IT Proficiency
Since good IT skills are essential, especially with systems like EMIS, be prepared to discuss your experience with relevant software. If you have specific examples of how you've used technology to improve efficiency or patient care, share those to impress your interviewers.
