Support Manager in Sheffield

As a Support Manager, you will work closely with our operational teams to ensure our workforce is fully supported to achieve its potential. This is a key leadership role where you will help shape a positive, high-performing culture across dispersed teams. This role will promotionally be working across our enhanced access service, so the ideal candidate will work some evenings and weekends with flexibility.

Main duties of the job:

• Supporting, leading, and developing teams to reach their full potential
• Working collaboratively with operational teams to deliver high-quality services
• Promoting a positive, inclusive, and supportive working environment
• Managing performance and encouraging continuous improvement
• Adapting to a fast-paced environment while maintaining high standards

About us:

• Be part of an organisation shaping the future of primary care
• Play a vital role in supporting staff and improving patient services
• Work in a varied, rewarding, and impactful role
• Opportunities for professional growth and development

If you are passionate about supporting people to grow and achieve their goals, we would love to hear from you.

Job responsibilities:

Primary Care Sheffield is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over half a million patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership and the wider South Yorkshire and Bassetlaw Integrated Care System.

General practice working at scale through PCS enables us to:

• Improve the quality of GP referrals into secondary care with the provision of education, support and referral guidance to practices across ten outpatient specialities.
• Provide evening and weekend appointments, 52 weeks-a-year, with GPs, nurses, physiotherapists and phlebotomists at six sites around the city.
• Deliver core general practice through the Clover Group of seven GP practices.
• Operate 24hr ECG and vasectomy clinics and the NHS Health Checks programme for the city.
• Provide governance and support to practices to enable them to work together in neighbourhoods.

We are ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences.

To support the Management Team in the day-to-day operational management of at-scale services. Responsible for the co-ordination of reception rotas across all PCAS services ensuring an adequate level of cover is maintained. Will be responsible for working front-line as and when required. Line management of administrative staff, retaining appropriate documentation in the HR file. This will include all aspects of HR processes including addressing minor disciplinary or performance issues and undertaking any investigations as necessary.

Ensure safe and robust IT systems are in place and support the service in the development of IT information and the Clinical System, including responsibility for key pieces of admin work relating to performance. Attend key meetings representing and advocating on behalf of the administrative staff. Provide leadership to your team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal communications to support staff service providers and subcontractors.

To support the recruitment, induction, training and supervision of new administrative staff. To produce job descriptions and person specifications for administrative staff in consultation with the Head of Service. To ensure written procedures for administrative aspects of the service are regularly updated. Implement systems for improving the quality of customer service including direct supervision to handle complaints. To contribute to developing a positive working environment and welcoming service with other team members and those visiting PCAS services. To work within and adhere to human resources policies and procedures.

Person Specification:

• Ability to manage difficult conversations
• Able to make decisions quickly with confidence
• Ability to deal with competing time pressures, whilst ensuring priorities are achieved
• Honesty and openness in communicating with colleagues
• Calmness, flexibility and adaptability
• A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints
• Commitment to continuous professional development
• Transparency
• Willingness to learn from colleagues

Qualifications:

• Call handling and/or administrative experience
• Management qualification (level 5 or above) or significant experience as a line manager
• Experience of working in a healthcare environment
• Strong people management and leadership skills
• Strong HR experience
• Understanding and knowledge of Primary Care and NHS
• System One knowledge
• Knowledge of NHS complaints handling procedures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.