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- Tasks: Be the first point of contact for patients, handling calls and managing appointments.
- Company: Join Primary Care Sheffield, a leader in health and social care collaboration.
- Benefits: Gain valuable experience in healthcare with opportunities for personal growth.
- Why this job: Make a real difference in patient care while developing your communication skills.
- Qualifications: GCSEs in English and Maths; experience in a reception or healthcare setting is a plus.
- Other info: Dynamic role with potential for career advancement in the NHS.
The predicted salary is between 24000 - 36000 £ per year.
The future is exciting. Are you ready to join Primary Care Sheffield (PCS) and our team as a call handler within our Sexual Health / Enhanced Access and GP call handling services? Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost.
You will work closely with our Clinical Teams to ensure our patients are treated with respect and dignity, ensuring they are booked into one of our services appropriate for their symptoms. This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to an extremely high standard.
Main duties of the job:
- To be the first point of contact for patients and families and service users when accessing our services by telephone to provide an efficient and effective patient reception/administration function within the primary care settings.
- Greeting patients and handling telephone/email enquiries in a professional & friendly manner.
- Booking, amending, and cancelling appointments using our clinical system.
- Handling patient records, ensuring confidentiality and accuracy.
- Supporting clinicians with administrative tasks, including medical coding and summarising records.
- Responding appropriately to verbal complaints and referring any unresolved issues to support/operational management, providing complaints process information when necessary.
- Sending out reminders to patients for up-and-coming appointments.
- Contacting patients to provide feedback on our services in various ways.
Note: This job description is not exhaustive and may be added to or changed from time to time following discussion and consultation with the post holder and line manager.
About us:
As an employee of Primary Care Sheffield, you will be committed to PCS's organisational values:
- Openness: ensuring transparency, sharing knowledge and welcoming feedback.
- Person Centred: Being empathic and understanding of the individual.
- Innovative: Embracing change and inquisitive of new solutions.
- Ambitious: Working towards the best for Sheffield and its people.
- Empowering: Actively engaging staff, our population and partner organisations in improving the health and wellbeing of Sheffield people.
Job responsibilities:
- Greeting patients and handling telephone/email enquiries in a professional & friendly manner.
- Booking, amending, and cancelling appointments using our clinical system.
- Handling patient records, ensuring confidentiality and accuracy.
- Supporting clinicians with administrative tasks, including medical coding and summarising records.
- Responding appropriately to verbal complaints and referring any unresolved issues to support/operational management, providing complaints process information when necessary.
- Sending out reminders to patients for up-and-coming appointments.
- Contacting patients to provide feedback on our services in various ways.
Note: This job description is not exhaustive and may be added to or changed from time to time following discussion and consultation with the post holder and line manager.
General:
The post holder will:
- Be expected to undertake any other duties as required which are commensurate with the post.
- Ensure that all duties are carried out in line with PCS policies and procedures.
- Travel to other PCS sites to provide cover where required; site change could be requested at short notice in the event of adverse weather conditions/buildings closure etc.
Person Specification:
Qualifications:
- GCSE or equivalent English and Maths at grade C or above.
- Receptionist or Medical Terminology Qualifications.
Experience:
- Experience of working in a reception environment dealing with patients/general public in person and by phone.
- Previous experience of working within the NHS.
- Previous experience of working in a GP practice.
- IT experience using Microsoft Office and E-mail.
Knowledge and Skills:
- Good understanding of equality & diversity.
- Excellent organisational skills.
- Methodical approach to work.
- Excellent interpersonal skills.
- Excellent keyboard skills.
- Clinical System Use (SystmOne/EMIS).
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Service coordinator (Call handling ONLY) in Sheffield employer: Primary Care Sheffield
Contact Detail:
Primary Care Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service coordinator (Call handling ONLY) in Sheffield
✨Tip Number 1
Get to know the company! Research Primary Care Sheffield and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your call handling skills! Since this role is all about communication, try role-playing scenarios with friends or family. This will help you feel more confident when you're on the phone with patients.
✨Tip Number 3
Network like a pro! Connect with current or former employees of PCS on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Primary Care Sheffield.
We think you need these skills to ace Service coordinator (Call handling ONLY) in Sheffield
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with our values.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We’re looking for someone who can handle calls professionally, so mention any previous experience in similar roles!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and bullet points where necessary to make it easy for us to read. Remember, we’re busy too, so get to the point while showcasing your strengths!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Primary Care Sheffield
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Coordinator, especially in call handling. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Your Communication Skills
Since this role involves a lot of patient interaction, practice speaking clearly and professionally. You might want to role-play common scenarios, like handling complaints or booking appointments. This will help you feel more at ease during the interview and demonstrate your ability to communicate effectively.
✨Showcase Your Multitasking Abilities
The job requires someone who can multitask under pressure. Prepare examples from your past experiences where you've successfully managed multiple tasks at once. This could be anything from managing phone calls while updating records to dealing with patient queries efficiently.
✨Emphasise Your Empathy and Understanding
As a first point of contact for patients, it's crucial to show that you can handle sensitive situations with care. Think of instances where you've demonstrated empathy, whether in a professional or personal context. Highlighting this will resonate well with their values of being person-centred and respectful.