Senior Practice Co-ordinator in Sheffield

Primary Care Sheffield has an exciting opportunity for an experienced and motivated Senior Practice Coordinator to join our team, with a specific focus on supporting delivery of key contractual requirements across our group practices. This is a varied and impactful role, supporting patients with Serious Mental Illness (SMI) and Learning Disabilities (LD) to access annual reviews, coordinating key public health programmes including the annual flu campaign, and supporting effective record and information management. The post holder will work collaboratively with Support Managers and the Operations Manager to improve processes, enhance efficiency, and promote agile ways of working across practices. You will provide operational leadership, oversee administrative workflows, and offer day to day direction and support to practice teams. This post is part-time, working 30 hours a week. You will be based at Darnall Primary Care Centre, Sheffield. However, some flexibility to work across other Primary Care Sheffield sites may be required.

Main duties of the job:

• Co-ordinate patient attendance at specific annual reviews (SMI, LD etc..)
• Ensure the smooth arrival and exit of patient records
• Co-ordinate the GP roving rota, ensuring appropriate GP cover is booked at the required practice site, and proactively liaising with GPs and practice teams to coordinate arrangements and resolve any issues.
• Co-ordinate the Reception roving rota, ensuring appropriate cover is booked at the required practice site.

Job responsibilities:

• The Senior Practice Co-ordinator will be responsible for coordinating the delivery of the group of practices delivery on specific contractual requirements related mainly to supporting those with communication/engagement needs to attend the practice for serious mental illness and Learning Disability reviews.
• They will also organise the annual flu campaign and support with record management.
• The post holder will work collaboratively with the Support Managers and Operations Manager to continually seek ways to improve processes, efficiency and to promote agile ways of working.
• Provide operational leadership for a PCS Group General Practice, to assist service users with access to appropriate health care and holistic support.
• Manage and coordinate the administrative processes of registering and deregistering new patients.
• Create strong links and working relationships with local voluntary and community sector organisations to enable patients to access services.
• Support patients through their practice journey.
• Manage clinical and non-clinical rotas to ensure an adequate level of staffing for planned and surge demand.
• Work on the reception desk when required to provide leadership to the team and support patients in challenging situations to provide solutions.
• Provide training to the team to ensure patients are navigated through the practice correctly.
• Analyse, interpret and accurately report service activity both internally and externally.
• Continually assess the effectiveness of processes and procedures reporting back to Senior Manager.

Person Specification Skills and Competencies:

• Experience of dealing with sensitive information and its constraints.
• An understanding of how to analyse information to identify discrepancies to both manage staff and make suggestions to improve services.
• Ability to plan for and keep track of multiple projects and deadlines across several workstreams, including setting and reviewing deadlines and reporting shortfalls.
• Clear understanding of data protection and confidentiality requirements.
• Experience of coordinating clinical rotas or workforce deployment.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Able to work without ongoing direction.

Experience:

• Knowledge and understanding of the need for different communication methods with some patients with learning disabilities and/or Serious mental illness.
• Leadership and resource management skills, including how to prioritise work and support others.
• Experience of directing colleagues.
• Sound working knowledge of Microsoft packages including Excel.
• Understanding of Systmone, Ardens and report writing in the module.

Qualifications:

• 5 GCSEs Grade A-C (5-9 or equivalent) including English.
• Level 3 leadership or management qualification, NVQ 3 Business Admin or equivalent work experience.
• Evidence of continual professional development.
• Experience of working in a healthcare system.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,710.25 to £32,283.03 a year (PRO-RATA)