At a Glance
- Tasks: Be the friendly face for patients, providing top-notch reception and admin support across multiple sites.
- Company: Join a dynamic healthcare team dedicated to delivering excellent patient experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Other info: Perfect for those who thrive in fast-paced environments and love variety in their work.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a clinical setting.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25411 - 25411 € per year.
First point of contact for patients, families and service users in a clinical environment. Provide high-quality reception and administrative support across multiple PCS practice sites. The role is roving, requiring travel between sites to give reception cover, support service delivery and ensure a consistent patient experience across the organisation.
Roving / Cross-Site Working Requirements
- Work flexibly across all PCS sites as required
- Provide reception cover for sickness, absence, annual leave or service demand
- Be willing and able to travel between sites at short notice
- Maintain consistency in processes and patient experience across all locations
- Adapt quickly to different teams, environments and ways of working
Main Duties
- Operating the administrative functions of the service telephone booking system; front-of-house welcoming role, meeting and greeting patients/visitors; and providing all aspects of reception duties including taking and recording messages, booking appointments and answering telephone enquiries.
- Process new and temporary patient registrations; respond to verbal complaints and refer unresolved issues to support/operational management; communicate effectively within the team via email and meetings; carry out clerical duties such as scanning, filing, faxing and photocopying; act as a chaperone for a clinician if requested.
- Open post received on site, scan into SystmOne, record episodes and log correctly; assist with daily production of prescriptions, nomads and repeat dispensing; support induction of new or temporary receptionist staff; act on doctors’ requests to follow up patients by liaising with other agencies, secondary care, patients, families and carers.
- Handle incoming telephone calls, offer and book appropriate appointments, rectify clinical requests; take and record messages for clinical staff; share responsibility for reception, waiting-room and consultation-room upkeep and tidiness; report faults, equipment breakdowns or building maintenance to the support manager; process and acknowledge receipt of monies from patients; be aware of Health & Safety policies and report incidents; open and secure premises as required; provide operational support for a PCS Group Triage Team to assist service users with access to appropriate health care; coordinate administrative processes of registering new patients in Triage; support patients through their practice journey; promote effective communication and opportunities for sharing best practice within the team.
Additional Responsibilities
- Responsible for continuing personal development
- Annual PDR with line manager
- Provide cross-site reception cover across all Primary Care Sheffield practices, working flexibly to meet service demand
Service Development
- Assist in development of practice policies and procedures
Confidentiality
- Maintain confidentiality of sensitive patient information and practice business information, disclosing only to authorised persons in accordance with policies.
Health & Safety
- Implement and lead on the promotion and management of health, safety and infection control across the practice, ensuring compliance with policies and statutory guidelines, conducting risk assessments, maintaining cleanliness, reporting hazards, training staff and meeting annual infection control training requirements.
Equality and Diversity
- Support the equality, diversity and rights of patients, carers and colleagues, behaving in a welcoming and non-judgemental manner, participating in annual training programmes and performance reviews.
Quality
- Maintain quality within the practice, alerting team members to issues, assessing own performance, contributing to team effectiveness, managing time and resources, and working with other agencies to meet patient needs.
Key Expectations
- Not a fixed-site role; required to work across multiple PCS locations; travel between sites is essential; flexibility is essential to support service needs.
Person Specification
- Experience in a reception or customer-facing role
- Face-to-face and telephone public interaction
- IT experience including Microsoft Office and email systems
- Experience across multiple teams or locations
- Fast-paced environment experience
- Experience within NHS or GP practice
- Experience using clinical systems (e.g. SystmOne)
Knowledge and Skills
- Reception and administrative procedures knowledge
- Excellent communication and interpersonal skills
- Strong organisational and time-management skills
- Prioritising workload and managing competing demands
- Adaptability to different environments and teams
- Independent work with minimal supervision
- Understanding of equality, diversity and inclusion
- Good IT and keyboard skills
- Knowledge of primary care systems and processes
Qualifications
- GCSE (or equivalent) in English and Maths (Grade C/4 or above)
- Medical terminology qualification
Personal Attributes
- Friendly, approachable and professional manner
- Flexible and adaptable approach to work
- Remain calm under pressure
- Multi-task effectively
- Strong team-working skills across multiple teams
- Reliable and dependable
- Willingness and ability to travel between multiple sites
- Ability to work at short notice to meet service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a submission for Disclosure to the Disclosure and Barring Service is required.
£25,411.94 a year FTE (x3 zero-hour positions available)
Roving Receptionist in Sheffield employer: Primary Care Sheffield
As a Roving Receptionist with us, you will be part of a dynamic and supportive team dedicated to providing exceptional patient care across multiple sites. We offer a flexible work environment that encourages personal growth and development, along with comprehensive training opportunities to enhance your skills in a fast-paced clinical setting. Our commitment to equality, diversity, and a positive workplace culture ensures that every employee feels valued and empowered to make a difference in the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Roving Receptionist in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in reception roles. They might have insider info on openings or even refer you directly, which can give you a leg up.
✨Tip Number 2
Be ready to showcase your skills on the spot! When you get an interview, prepare to demonstrate your communication and organisational skills. Think about scenarios where you've handled multiple tasks or dealt with difficult situations – these stories will impress.
✨Tip Number 3
Flexibility is key! Since this role requires travel between sites, highlight your adaptability during interviews. Share examples of how you've successfully adjusted to new environments or teams in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team and are familiar with our processes.
We think you need these skills to ace Roving Receptionist in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Roving Receptionist role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and colleagues, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would communicate in the role.
Highlight Flexibility and Adaptability:This position requires travel between sites and adapting to different teams. Make sure to mention any previous experiences where you've had to be flexible or work in various environments. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Primary Care Sheffield
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Roving Receptionist. Familiarise yourself with the key tasks like managing patient bookings, handling enquiries, and maintaining a welcoming environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Flexibility
Since this role requires travel between multiple sites, be prepared to discuss your adaptability. Share examples from your past experiences where you've successfully adjusted to new environments or teams. Highlighting your ability to work under pressure and manage competing demands will set you apart.
✨Demonstrate Strong Communication Skills
As the first point of contact for patients, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios, like greeting a patient or handling a complaint, to showcase your interpersonal skills during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle busy periods. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
