At a Glance
- Tasks: Be the friendly voice for patients, handling calls and booking appointments.
- Company: Join Primary Care Sheffield, a leader in health and social care collaboration.
- Benefits: Gain valuable experience in healthcare with opportunities for growth.
- Other info: Dynamic role with a supportive team and commitment to innovation.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs in English and Maths; experience in reception is a plus.
The predicted salary is between 37000 - 44000 £ per year.
The future is exciting. Are you ready to join Primary Care Sheffield (PCS) and our team as a call handler within our Sexual Health / Enhanced Access and GP call handling services? Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost.
You will work closely with our Clinical Teams to ensure our patients are treated with respect and dignity, ensuring they are booked into one of our services appropriate for their symptoms. This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to an extremely high standard.
Main Duties and Responsibilities:
- Greeting patients and handling telephone/email enquiries in a professional & friendly manner
- Booking, amending, and cancelling appointments using our clinical system
- Handling patient records, ensuring confidentiality and accuracy
- Supporting clinicians with administrative tasks, including medical coding and summarising records
- Responding appropriately to verbal complaints and referring any unresolved issues to support/operational management, providing complaints process information when necessary
- Sending out reminders to patients for up-and-coming appointments
- Contacting patients to provide feedback on our services in various ways
Note: This job description is not exhaustive and may be added to or changed from time to time following discussion and consultation with the post holder and line manager.
About us:
As an employee of Primary Care Sheffield, you will be committed to PCS's organisational values:
- Openness: ensuring transparency, sharing knowledge and welcoming feedback
- Person Centred: Being empathic and understanding of the individual
- Innovative: Embracing change and inquisitive of new solutions
- Ambitious: Working towards the best for Sheffield and its people
- Empowering: Actively engaging staff, our population and partner organisations in improving the health and wellbeing of Sheffield people
General:
The post holder will:
- Be expected to undertake any other duties as required which are commensurate with the post.
- Ensure that all duties are carried out in line with PCS policies and procedures.
- Travel to other PCS sites to provide cover where required; site change could be requested at short notice in the event of adverse weather conditions / buildings closure etc.
Person Specification:
Qualifications:
- GCSE or equivalent English and Maths at grade C or above
- Receptionist or Medical Terminology Qualifications
Experience:
- Experience of working in a reception environment dealing with patients/general public in person and by phone
- Previous experience of working within the NHS
- Previous experience of working in a GP practice
- IT experience using Microsoft Office and E-mail
Knowledge and Skills:
- Good understanding of equality & diversity
- Excellent organisational skills
- Methodical approach to work
- Excellent interpersonal skills
- Excellent keyboard skills
- Clinical System Use (SystmOne/ EMIS)
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Coordinator – GP Call Handling in Sheffield employer: Primary Care Sheffield
Primary Care Sheffield (PCS) is an exceptional employer dedicated to enhancing the quality of primary care services in Sheffield. With a strong focus on employee development, PCS offers comprehensive training and growth opportunities within a supportive and collaborative work culture. Working at either North Darnall or Heeley Green Surgery not only allows you to make a meaningful impact on patient care but also provides a chance to be part of a team that values health equity and community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator – GP Call Handling in Sheffield
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Primary Care Sheffield for the Patient Services Coordinator – GP Call Handling role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Services Coordinator – GP Call Handling in Sheffield
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Primary Care Sheffield, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Primary Care Sheffield, and how you can make a difference!
How to prepare for a job interview at Primary Care Sheffield
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Primary Care Sheffield.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Primary Care Sheffield appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Primary Care Sheffield supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
