Operations Manager - PCAS in Sheffield

This role is for 30 hours per week. As healthcare in Sheffield continues to evolve, increasing collaboration across organisations is creating exciting opportunities to work at scale, improve patient pathways, reduce duplication and deliver greater value for patients and the wider health and care system. To match this ambition with our ability to deliver services effectively, efficiently and safely, we are looking for an experienced Operations Manager to join Primary Care Sheffield (PCS).

You will be someone who can see the bigger picture while maintaining a strong focus on the detail that makes services work effectively day to day. You will be comfortable working in a fast-paced and changing environment, able to prioritise competing demands, make sound decisions and remain calm and focused under pressure. Overall, this is a responsible, varied and challenging opportunity for an experienced operational leader who is self-motivated, organised and resilient, with a genuine commitment to delivering high-quality services and making a positive difference to patients, staff and the wider healthcare system.

Main duties of the job:

• This is a key leadership role, responsible for providing strong operational oversight, supporting our operations team to perform at their best, and ensuring our service providers and sub-contractors deliver against agreed standards, objectives and contractual requirements.
• You will play an important role in driving continuous improvement, developing high-performing teams and ensuring that operational delivery remains focused on quality, safety and patient experience.
• A significant part of this role will be your ability to influence, engage and bring people together. Not everyone you work with will report directly to you, so you will need the confidence and interpersonal skills to build strong relationships, gain commitment and encourage colleagues and partners to work collectively towards shared goals.

About us:

Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live. Our values are at the heart of everything we do; they shape how we work and how we treat one another. Our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.

Job responsibilities:

• Working collaboratively with our service teams, taking responsibility for ensuring service operations run effectively and efficiently and in accordance with defined standards and frameworks.
• Resolve issues when they arise quickly and effectively minimising impact on services.
• Be accountable for achieving contractual KPIs, quality compliance and financial performance.
• Work closely to contribute towards the identification of growth opportunities for PCS through researching, analysing and interpreting the PCS operating environment and make recommendations for delivering services within and outside of Sheffield.
• Be responsible for the day-to-day implementation, development and maintenance of robust operational and information systems that support service delivery.
• Maintain compliance with Care Quality Commission regulations where relevant.
• Contribute to and deliver effective tender responses, proposals, reports, presentations to support business growth and service reporting with the support of the wider PCS Team.
• Play a key role in turning a successful bid into an effective service by supporting the operations and compliance leads in operational aspects of product/service mobilisation.
• Work closely with the Clinical lead to ensure our services are clinically effective and safe; using their expertise to advise and guide you in decision making.
• Ensure compliments, comments, concerns and complaints for the directorate are properly logged and manage their flow through the relevant process. Investigate complaints as directed by the clinical quality manager.
• Implement business continuity arrangements to ensure PCS responds, in the event of serious/major incident(s), to demands of the city-wide urgent care system.
• Be responsible for drafting and managing processes and procedures within the directorate, ensuring consistency and appropriacy.

This is not an exhaustive list of duties and responsibilities. You may be required to undertake other duties which fall within the grading of the post, as directed by the line manager.

Disability Confident Employer and Reasonable Adjustments:

PCS is a Disability Confident employer committed to a supportive and inclusive workplace. We welcome applications from people of all backgrounds. If you need reasonable adjustments or additional support during the recruitment process, please let us know when you apply.

Use of Artificial Intelligence in Job Applications:

Your application is an opportunity to tell us about you. We encourage you to use your own words to describe your experience, achievements, and motivation. Whilst AI tools may be used to help structure or proofread your application, the content must be an authentic reflection of your own knowledge and experience with applications that include unedited AI-generated text such as placeholder wording, prompts or template instructions, automatically declined.

Person Specification:

Qualifications:

• Desirable: Management qualification (level 5 or above) or a Programme/project management qualification.

Experience:

• Essential: Experience of end-to-end project management. Experience in a senior operational leadership role in healthcare and Knowledge/ experience of PCS and/or operators of similar services.

Skills / Abilities & Behaviours:

• Essential: Strong people management and leadership skills. Calmness, flexibility and adaptability. A systematic, methodical and sensitive approach to problem solving. Ability to travel within and around Sheffield/South Yorkshire.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Employer name: Primary Care Sheffield

Address: 28 Kenwood Park Road, Sheffield, South Yorkshire, S7 1NF, United Kingdom

Employer's website: http://www.primarycaresheffield.org.uk/