Deputy Director of Operations in Sheffield

This is an exciting opportunity to shape PCS growing portfolio of services. This role is the critical link between Exec and the operational directorate and will be given the autonomy to make critical business decisions. We are looking for someone who is an operational expert, who has the tenacity to work in a growing organisation which prides itself on its innovational style.

Main duties of the job:

• The Deputy Director of Operations is a significant leadership role within PCS. You will lead and be accountable for the operational delivery across all three of our directorates; mental health, at scale and PCS practices.
• As a senior leader you will inspire confidence through your knowledge and expertise. You will lead and are accountable for the delivery of high-quality, cost-effective services that are innovative and responsive to the needs of patients, as well as ensuring delivery of all our national and local KPIs across access and experience.
• You will work closely with the Executive team, senior clinicians, shareholders and system partners to promote and continually improve the quality, safety, experience of patients and ensure good use of resources by optimising productivity and reducing waste.
• You will work alongside the executive directors and clinical leaders to demonstrate highly visible collective leadership; influencing and shaping the leadership and culture of the organisation.
• You will have a key role in progressing PCS's business plan, ensuring that we are proactively communicating progress, successes and learning with operational teams along the way.

This is a significant role, and we want to ensure that you have the necessary support to thrive in the role. We are committed to supporting your personal and professional development, ensuring that you also get out of the role what is important to your own career and development.

About us:

Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 73 GP practices in Sheffield covering around 600,000 patients. We have a social purpose; improving the quality of care comes before profit. We exist to create services which make the health and care system work better for everyone. To do that we are focused on bringing more services closer to the places people live, improving the quality of those services, and breaking down the barriers between different types of services.

Job responsibilities:

• The Deputy Director of Operations is a member of the Senior Leadership Team, alongside other Heads of Service. All members of the Senior Leadership Team share corporate responsibility for representing PCS locally and regionally.
• You will promote PCS as well as the wider primary care tiers of delivery, building sustainable and productive relationships with key partners.
• Support the Director of Operations in the discharge of their accountabilities to ensure that all objectives in relation to our operational services and people within them are met.
• Develop and maintain a strong relationship with both the executive team and with the operational services teams; be a conduit for connectivity between the executive and the day to day operations ensuring that staff feel connected to the executive and vice versa.
• Supporting compliance with PCS's responsibilities with regulatory compliance, including CQC, IG, contractual standards and the delivery of the business plan.
• Work with colleagues to continuously improve the quality and delivery of service to patients.
• Promoting and living PCS's values and fostering a culture which enables and motivates staff to deliver outstanding service to our patients and customers.
• Maintaining the financial strength of PCS; you will be accountable for effective management of your own budgets.
• Undertake other duties as agreed with the Director of Operations and the Executive Team.

Additionally you will:

• Support and assure the executive team on matters relating to the operational delivery of PCS's clinical and support services, including PCS Practices, Primary Care at Scale, Mental Health.
• Lead PCS services in contributing to and implementing PCS's strategic aims, developing a shared understanding and commitment to these aims.

Leadership:

• Provide highly visible leadership within the Operations Team and across the organisation, championing a professional and open culture that empowers staff to consistently deliver high quality care with compassion, acting as a role model for the behaviours and high professional standards expected of everyone.
• Provide effective operational management of PCS's services on a day-to-day basis.
• Ensure that operational services foster and achieve a compassionate, high performing culture in which team working within and across services is promoted, where all voices are valued and in which civil and respectful behaviours between teams are the norm.
• Ensure that all services deliver against their operational plans meeting the relevant outcomes and standards and work within their resources.
• Ensure organisational structures reflect the needs of the service areas and wider business needs, providing leadership in organisational change to achieve this.
• Ensure robust demand and capacity plans are in place to deliver the contracted levels of activity and the potential demands of emergency activity.
• Support the ongoing development of the capacity and capability of the operational services teams, including first line leaders and supervisors to improve service delivery, staff experience and to identify and develop talent from all parts of the workforce.
• Work collaboratively with system partners to effect the smooth transition of patients across different care settings.
• Lead service development, modernisation and innovation across service areas, promoting a culture of continuous service improvement.
• Contribute to the development of the wider strategy and in particular the creation of services, systems and processes to support primary care and collaboration between system partners.
• Lead business continuity and emergency planning arrangements as they relate to operational services are robust.
• Ensure service areas meet their financial objectives and cost improvement targets and contribute effectively to the annual planning programme and the development of business plans.

External Working Relationships and Communications:

• Work with the Executive Team and Clinical Directors to develop and implement the required clinical partnerships with other providers and partners to optimise our service delivery in order to meet the needs of patients, stakeholders and our shared strategies.
• Support the implementation of PCS's Business Plan.
• Work with the Clinical Commissioning Group, primary and secondary care clinicians, social care and the voluntary sector to ensure that services are delivered in as integrated way as possible to best meet the needs of service users.
• Develop and maintain a strong relationship with the Local Medical Committee.

Service Improvement and Transformation:

• Drive service development, modernisation and transformation of service across PCS's services working with the Heads of service and Clinical Directors to embed a culture of quality improvement.
• Work with senior colleagues and staff to facilitate a service improvement culture that leads to improved clinical outcomes, patient experience and value for money.
• Challenge conventional approaches demonstrating a commitment to creating a learning organisation in order to deliver continuous improvement.
• Be a lead change agent securing the highest levels of clinical and patient engagement and involvement in the development and delivery of services.
• Contribute to the development of effective and efficient care pathways and packages to support the new models of care across primary and secondary services, with a focus on supporting people to stay well and to care for them in a non-hospital setting.
• Optimise the use of digital technology to improve the experience of staff, to improve the experience of patients and to optimise the use of resources.

Quality Performance and Governance:

• Contribute to robust systems of clinical and corporate governance, financial management, risk management and compliance in service areas, ensuring PCS learns continuously in response to incidents, by listening to patients and staff and from complaints.
• Continually seek to improve the safety quality and efficiency of services to support high quality patient care.
• Promote a culture where staff feel safe and supported to raise concerns and see this as a core part of continuous improvement.
• Develop and maintain effective, timely and accurate performance management and improvement systems and approaches, with an emphasis on quality improvement methodology.

Person Specification:

• Post graduate qualification or evidence of equivalent continuous professional development.
• Significant senior management experience of operational services and delivery, including working with and delivering services with senior clinicians.
• Experience of successfully leading and managing a diverse team.
• Proven success in producing high quality outcomes and results; performance in management of services and delivery of targets within agreed timescales.
• Experience of leading planning cycles from concept to delivery, including leading on successful bids and delivering significant financial contracts.
• Experience of working collaboratively and in partnership with other organisations, with demonstrable experience of delivery across organisational boundaries.
• Demonstrable experience of leading and effectively managing change in large complex environments and delivery culture change.
• Demonstrate knowledge of the NHS, 10 year plan and relevant national, regional and local strategies, particularly in relation to transformation and service delivery.
• Strong business acumen, ability to assess opportunities for innovation, revenue generation, partnership and enhanced care.
• Significant and demonstrable evidence of rigorous financial management/control experience.
• The ability to assimilate complex information and make decisions in a fast moving environment, cope with ambiguity and sustain performance.
• Experience and knowledge of primary care services.
• Extensive experience in a senior operational leadership role within a healthcare environment.

Skills/Abilities:

• Well-developed & credible leadership and motivational skills including the ability to set out a clear direction, inspire others and taking a lead role.
• Excellent interpersonal skills in particular communication, negotiating and influencing skills with the ability to inspire and motivate individuals and teams and gain consensus in a challenging environment.
• Excellent planning and organisational skills.
• Ability to grasp critical issues and distil them into clear and manageable priorities.
• Judgement and analytical skills.
• Ability to influence, persuade and negotiate at all levels.
• Political awareness.
• Ability to work independently as well as part of a team.
• Capacity to build and develop high performing teams and maintain constructive working relationships at all levels.
• Self-motivated, with the resilience and perseverance to ensure that targets and key organisational goals are reliably and consistently delivered.
• Alignment to the ethos and values of Primary Care Sheffield.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£73,310.65 to £82,759.95 a year dependant on experience and Pro Rata for part time employees.