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- Tasks: Support quality improvement in community mental health services and engage with service users.
- Company: Join Primary Care Sheffield, a compassionate GP-led organisation making a difference.
- Benefits: Flexible working hours, supportive supervision, and opportunities for professional development.
- Why this job: Make a real impact on mental health services while developing your skills in a dynamic environment.
- Qualifications: Organised, detail-focused, and experienced in administration and project support.
- Other info: Work in a hybrid setting with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Areyou an organised, detail focused administrator who enjoys helping teams worksafely, smoothly and effectively. Would you like to make a real difference tocolleagues and the people who use our service. If so, this could be the perfectopportunity for you.
Main duties of the job
Working 30 hours a week asour Quality Administrator, you will play a key part in supporting a place basedcommunity mental health service in Sheffield. We are looking for someonecompassionate, kind and values driven, with a strong commitment to improvingquality, governance and patient experience. Working within our Qualityportfolio, youll provide support to the Quality Lead, Quality Support Managerand Lived Experience Lead. Your work will help ensure our systems,documentation and processes remain safe, organised and responsive to peoplesfeedback and experience..
About us
Primaryand Community Mental Health (PCMH) is an exciting, innovative partnershipbetween Primary Care Sheffield, Sheffield Partnership University NHS FoundationTrust and Sheffield Mind.
Job responsibilities
As our Quality Administrator, you will play a key part in supporting a place based community mental health service in Sheffield. We are looking for someone compassionate, kind and values driven, with a strong commitment to improving quality, governance and patient experience. Working within our Quality portfolio, youll provide support to the Quality Lead, Quality Support Manager and Lived Experience Lead. Your work will help ensure our systems, documentation and processes remain safe, organised and responsive to peoples feedback and experience.
This is a varied and rewarding role. You may be:
updating SOPs, policies and audit documentation
supporting responses to compliments, concerns and complaints
helping maintain patient safety records (PSIRF)
supporting key workstreams such as accessibility and staff experience
maintaining quality trackers and action plans
preparing agendas, taking minutes and supporting quality related meetings
You will also have occasional contact with people who use our services, so a sensitive, empathetic and confident communication style is essential.
This is a hybrid role, and youll need strong self organisation and confidence managing your workload across different locations.
Person Specification
Experience
- -Previous admin/secretarial experience gained in a similar role.
- -Able to contribute to and work within good practice guidelines.
- -Ability to communicate clearly and effectively both verbal and written
- -Responsible approach to dealing with confidential issues.
- -Excellent telephone manner.
- -Ability to manage own time and able to manage multiple priorities
- -Ability to provide project administrative support
- -Ability to adapt to varying demands of the job role.
- -Ability to prioritise workload and manage own workload effectively
- -Experience of working in an NHS/healthcare environment.
- -Previous experience of working with diverse and vulnerable populations.
- -Background in communications and customer service
- -Some knowledge of clinical systems
- -Experience using NHS systems, particularly System One
Qualifications
- -Good standard of education at GCSE level or higher
- -GCSE in English language or equivalent
- -Training to Vocational Level 3 in business admin or equivalent level of experience
- -Previous admin/secretarial experience gained in a similar role.
- -Experience of working in an NHS/healthcare environment.
- -Previous experience of working with diverse and vulnerable populations.
- -Background in communications and customer service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Quality Administrator employer: Primary Care Sheffield
Contact Detail:
Primary Care Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone genuinely interested in making a difference.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they align with the role of Quality Administrator. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar.
We think you need these skills to ace Quality Administrator
Some tips for your application 🫡
Show Your Organisational Skills: As a Quality Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to show us how you’ve nailed this in previous roles.
Be Detail-Oriented: We’re looking for someone with a keen eye for detail. When writing your application, pay attention to the little things—spelling, grammar, and formatting. This not only reflects your skills but also shows us that you care about quality!
Communicate Clearly: Effective communication is crucial in this role. In your application, be clear and concise. Use straightforward language and avoid jargon. This will help us see how well you can convey information, which is essential for supporting our team and service users.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at Primary Care Sheffield
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Quality Administrator role. Familiarise yourself with the key responsibilities and how they relate to quality improvement in mental health services. This will help you articulate how your skills and experiences align with what the company is looking for.
✨Showcase Your Organisational Skills
Since this role requires a keen eye for detail and strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities or improved processes. Be ready to discuss specific tools or methods you use to stay organised.
✨Demonstrate Empathy and Communication
Given the sensitive nature of the role, it's crucial to convey your compassionate approach during the interview. Prepare to share instances where you've effectively communicated with diverse populations or handled sensitive situations, showcasing your ability to connect with service users and colleagues alike.
✨Engage with the Company’s Values
Research Primary Care Sheffield's values and think about how they resonate with you. During the interview, express your commitment to openness, person-centred care, and innovation. This will show that you're not just a fit for the role, but also for the company culture.