As a member of the workflow team, you will be expected to safely process, scan and code all incoming patient correspondence and clinical documentation; ensure patient records are updated accurately and reduce clinical administrative burden on the GP team; assist with stock control for clinical and administrative needs of the practice.
Main duties of the job
Alongside other team members you will deal directly with allcorrespondence coming into the surgery and complete other administration taskssuch as organising immunisation clinics, checking new patient notes and stockcontrol.
You will be using the EMIS clinical system to record patientbased data and use a multitude of web based reporting and screening systems.
More detail on the requirements of the role are listed in the Job Description provided.
About us
Caldbeck Surgery is located on the northern edge of the Lake District National Park, and serves 4,400 patients over 100 square kilometres of rural Cumbria.
We are a team of 30 people, including 5 GP partners, with a strong educational and patient focussed ethos. we are part of the Keswick and Solway Primary care Network, which covers 43,500 patients from the Solway Coast to Keswick and Carlisle.
Job responsibilities
Core Duties and Responsibilities
Processcorrespondence (paper, electronic and email) attaching it to the patientrecord,
Accurately codediagnoses, procedures and investigations, other specific actions as perthe practice protocols
Fulfillingfollow-up actions such as informing a GP, contacting patients to makeappointments.
Identify thecomplex or higher risk areas that require input or knowledge from clinicians(including safeguarding issues)
Completingregistrations (new patients), including Temporary Residents,
Dealing withexternal patient data sources e.g. central databases for screening &immunisation status (Cervical cytology)
Liaising with Hospitals, GP Surgeries, Coroner &other Government/ external departments re patients who have left or died
Dealing withpractice emails e.g. from the out-of-hours service (Cumbria Health),ambulance service
Checking newpatient notes on receipt from other GP Practices checking the summaryfor accuracy, notifying GP/ Dispensary team as necessary
Dealing withphysical notes storage and summarising of paper records
Work to theagreed practice protocols
Work with theworkflow team and other colleagues including Primary Care Network (PCN)colleagues
Contribute to identifyingand acting on potential improvements
Other general admin tasks e.g. dealing with thepost & franking machine, shredding confidential documents, filing,printing, producing documents and any other admin tasks as needed
IT Systems
Recordpatient-related data in our clinical system, Emis Web
Use email bothfor own emails and for generic practice emails
Assist with theupdating of the practice website
Create socialmedia accounts and policies ensuring safe use of social media platforms.
Posthealth information and updates to practice social media accounts as needed
Thepost holder will work with other workflow administrators to prioritise, planand action tasks and report directly to the practice manager.
Thepost holder must maintain the confidentiality of information about patients,staff and organisation business in accordance with the Caldicott principles andwith legal obligations under the Data Protection Act 2018 (the 2018 Act) andthe EU General Data Protection Regulation (GDPR) in respect of data privacyand security. Further details will beprovided in the form of practice policies to successful applicants.
Allemployees have a duty for safeguarding and promoting the welfare of childrenand adults at risk. Staff must be familiar with Cumbria Health SafeguardingPolicy and the process for raising concerns about the welfare of anyone withwhom they have contact. Staff must also ensure they receive the appropriatelevel of safeguarding children and adult training depending on their role.
Person Specification
Qualifications
- 5 GCSEs including grade A to C in English and Maths.
- Good IT skills in Microsoft packages and the ability to learn new IT systems.
- NVQ Level 2 or 3 Diploma in Business Administration or equivalent
- Medical Terminology qualifications or previous experience.
Experience
- Previous administrative experience.
- Excellent communication skills both written and oral.
- Good organisational skills.
- Well-developed interpersonal skills.
- Innovative with the ability to problem solve.
- High attention to detail with a high degree of accuracy.
- Ability to relate to and communicate with people at all levels.
- Self-motivated and enthusiastic.
- Experience with NHS systems, in particular EMIS Web, NHS mail, referral processes.
- Previous experience in a similar role within a healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.71 to £13.46 an hourDepending on previous experience
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Workflow Administrator in Wigton employer: Primary Care North Cumbria
Carlisle Healthcare is an excellent employer, offering a supportive work culture that prioritises the well-being of both staff and patients. With flexible early-morning shifts and a commitment to professional development, employees can thrive in a role that not only ensures a clean environment but also contributes significantly to patient care. Join us in making a meaningful impact in the healthcare sector while enjoying the benefits of working in a dedicated and professional team.
Contact Details:
Primary Care North Cumbria Recruitment Team
