Practice Manager in Wigton

We are seeking an experienced and motivated Practice Manager to join our busy, high-performing GP training practice serving a growing population of approximately 9,300 patients in a welcoming semi-rural community. This is an exciting opportunity to take on a key leadership role within a supportive and established practice, working alongside an experienced team of GP partners and senior staff. With a fantastic multidisciplinary team already in place, you will play a pivotal role in shaping the future of the practice driving service improvement, supporting staff development, and ensuring the delivery of high-quality patient care. If you are a confident leader looking to make a real impact in a collaborative and forward-thinking environment, we would love to hear from you.

Main duties of the job

As Practice Manager, you will lead the day-to-day running of the practice, ensuring services are delivered efficiently and to a high standard. You will support and develop the team, manage resources effectively, and work closely with the GP partners and leadership team to meet operational and strategic priorities. The role includes overseeing staffing, finances, and governance, while identifying opportunities to improve services, enhance patient experience, and support the ongoing development of this busy training practice.

Job responsibilities

• Oversee the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.
• Provide leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
• Functional management of all salaried clinical and administrative staff.
• Manage recruitment, including pre-employment checks and induction training, including those staff not directly employed by the practice.
• Consider staff planning and develop, implement and embed an effective succession plan.
• Manage an effective staff appraisal process, and undertake appraisals for those they line manage.
• Manage an effective system for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare.
• Maintain an effective overview of and ensure compliance with HR legislation.
• Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
• Implement and embed an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record.
• Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed.
• Manage the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the partners.
• With support from the Partners, manage the financial elements of the organisation whilst seeking to maximise income and reduce expenditure.
• Maintain an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented.
• Guide the team to reach QOF targets (supported by the nursing and administrative leads).
• Ensure the organisation has appropriate insurance cover.
• Manage the procurement of organisation equipment, supplies and services.
• Manage contracts for services.
• Be the key liaison with the PCN, the PCN Manager and any ARRS staff who provide a supporting service at the organisation.
• Develop, implement and embed an efficient business continuity plan.
• Implement systems to ensure compliance with CQC regulations and standards.
• Lead the management of the clinical system, ensuring compliance with DPA18 and UK GDPR.
• Actively encourage and promote the use of patient online services.
• Update and act as the focal point for the practice website and social media sites.
• Market the practice appropriately to ensure patient population is stable or increasing.
• Ensure staff implement the practice-wide approach to the management of all patient services matters.
• Identify and deliver team training where required.
• Manage the premises, including health and safety aspects, and undertake risk assessments, staff awareness and mandatory risk-management training.
• Support the management team in the compilation of practice reports and the practice development plan.
• Manage the patient complaints process and ensure that staff are fully conversant with the complaints procedure.
• Be an instrumental member of the general practice team.
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
• Undertake all mandatory training and induction programmes.
• Be the leader for the spectrum of clinical governance.
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

Wider responsibilities

• Deputise for the Partners at internal and external meetings.
• Act as the primary point of contact for NHSE, ICB, PCN, community services, suppliers and other external stakeholders.
• Oversee the submission of reports for QOF, enhanced services and other reporting requirements.
• Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
• Oversee the management of the Patient Participation Group.
• Attend any external meetings pertinent to this role.
• Support and participate in shared learning.

Person Specification

• Proven experience in a management or leadership role.
• Experience of managing teams, including recruitment, performance management, and staff development.
• Experience of financial management, including budgeting and monitoring expenditure.
• Experience of managing change and service improvement.
• Demonstrable experience of operational management in a busy environment.
• Evidence of working collaboratively with senior colleagues or leadership teams.
• Previous Practice Manager experience working in general practice.
• Experience working in NHS general practice or primary care.
• Experience of digital transformation or system implementation.
• Knowledge of EMIS, AccuRx, online consultation systems and cloud telephony.
• Understanding of QOF, enhanced services, PCN working and NHS contractual requirements.
• Experience with CQC compliance, complaints handling and quality improvement.
• Financial management experience, including claims, budgets or income monitoring.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£40,000 to £50,000 a year dependent on experience.