Medical Secretary in Keswick

We are looking for a dedicated, organised and professional Medical Secretary to join our friendly healthcare team. This is an important role within the practice, providing high-quality administrative and secretarial support to our GPs, clinicians and wider team. The successful candidate will help ensure that correspondence, referrals, reports and patient records are managed accurately, efficiently and confidentially.

The role would suit someone with strong administrative experience, excellent attention to detail and good communication skills. Previous experience in a healthcare setting would be helpful, although training can be provided for the right candidate. You will need to be able to prioritise your workload, work well as part of a team and remain calm and professional in a busy practice environment. This is a rewarding opportunity for someone who wants to support patient care by helping the practice run smoothly and efficiently.

Main duties of the job

• The Medical Secretary will provide administrative and secretarial support to the clinical team, helping to ensure the smooth and efficient running of the practice.
• Main duties will include processing referrals, preparing and typing correspondence, managing clinical documentation, handling telephone and email enquiries, maintaining accurate patient records, and supporting clinicians with administrative tasks.
• The post holder will be expected to manage confidential information appropriately, communicate professionally with patients, colleagues and external organisations, and prioritise work effectively in a busy GP practice environment.

About us

Castlehead Medical Centre is a busy and friendly GP practice providing primary care services to patients in Keswick and the surrounding area. We are committed to delivering safe, effective and compassionate care, with a strong focus on patient experience, teamwork and continuous improvement.

Our team includes GPs, nursing staff, administrative staff, dispensary staff and wider healthcare professionals, all working together to support the health and wellbeing of our local community. We aim to provide a welcoming, professional and supportive environment for both patients and staff.

Job responsibilities Overview

We are seeking a dedicated and organised Medical Secretary to join our healthcare team. This vital role involves providing administrative support to medical practitioners, ensuring the smooth operation of the practice, and delivering excellent service to patients. The ideal candidate will possess strong office and administrative experience, with a keen eye for detail and excellent communication skills. This position offers an opportunity to work in a professional environment committed to patient care and organisational excellence.

Responsibilities

• Answering phone calls and directing enquiries appropriately
• Maintaining accurate patient records and updating medical files securely
• Preparing and processing correspondence, reports, and medical documentation
• Handling incoming and outgoing mail, emails, and faxes
• Assisting with billing procedures and processing insurance claims where applicable
• Supporting medical staff with administrative tasks as required
• Complying with confidentiality policies and data protection regulations at all times

Qualifications

• Proven office experience, preferably within a healthcare setting
• Strong administrative skills with proficiency in office software programmes such as MS Office, Emis
• Excellent organisational abilities and attention to detail
• Effective communication skills, both written and verbal
• Ability to prioritise tasks efficiently in a fast-paced environment
• Professional demeanour with a compassionate approach towards patients and colleagues
• Knowledge of medical terminology is advantageous but not essential; training will be provided for the right candidate

This role is ideal for individuals seeking a rewarding career supporting healthcare professionals while delivering exceptional administrative support.

Person Specification Experience

• Previous administrative or secretarial experience.
• Experience handling confidential information.
• Experience dealing with telephone, email and written enquiries.
• Previous experience working in a GP practice, NHS setting or other healthcare environment.
• Experience processing referrals, clinical correspondence or medical documentation.

Qualifications

• Good standard of education, including English and Maths or equivalent experience.
• Good IT skills, including experience using Microsoft Office or similar systems.
• Experience using EMIS or another clinical system.
• Medical terminology qualification or relevant secretarial/admin training.

Personal Qualities

• Professional, reliable and approachable.
• Compassionate and patient-focused.
• Able to remain calm and courteous in a busy environment.
• Flexible and willing to support colleagues when required.
• Commitment to maintaining confidentiality at all times.
• Willingness to undertake training relevant to the role.

Knowledge and Skills

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work accurately under pressure.
• Ability to work effectively as part of a team.
• Confident using IT systems and maintaining accurate records.
• Understanding of patient confidentiality, data protection and information governance.
• Ability to use initiative and resolve routine administrative queries.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.