At a Glance
- Tasks: Lead the operations of a busy GP practice and ensure high-quality patient care.
- Company: Established NHS GP surgery in Hemel Hempstead with a supportive team.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Join a dynamic team focused on continuous improvement and patient-centred care.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Degree in healthcare or business and experience in primary care management.
The predicted salary is between 46000 - 52000 € per year.
An established GP practice in Hemel Hempstead is looking for an experienced and motivated Practice Manager to lead the operational, administrative, and strategic management of the practice. This key leadership role offers the opportunity to work closely with the GP Partners and a dedicated clinical and administrative team to ensure the smooth running of the surgery and delivery of high-quality, patient-centred care.
The Practice Manager will oversee the day-to-day operations, including staff management, finance, compliance, and service development, while fostering a supportive and well-organised environment. This role is ideal for someone with strong leadership skills, a thorough understanding of NHS primary care operations, and a commitment to improving patient services.
Main duties of the job
- The Practice Business Manager will be responsible for the overall leadership and operational management of the practice, ensuring the smooth day-to-day running of services, effective staff performance, and financial efficiency.
- This includes managing budgets, overseeing HR and recruitment processes, maintaining compliance with CQC and NHS contractual requirements, and supporting continuous improvement initiatives.
- The role involves developing policies and systems, coordinating meetings and reports, leading on quality and performance targets (including QOF), and ensuring a safe, high-performing, and patient-focused environment.
- The post holder will work closely with GP Partners and senior staff to drive strategic development, support staff training and wellbeing, and maintain strong communication within the practice and with external stakeholders.
About us
The practice is a well-established NHS GP surgery based in Hemel Hempstead, serving a diverse patient population. The surgery is committed to delivering high-quality, patient-centred primary care services within a supportive and well-organised environment.
The practice is led by GP Partners and supported by a wider multidisciplinary clinical and administrative team working collaboratively to deliver comprehensive primary care services. The surgery operates using EMIS Web as its clinical system and places strong emphasis on clinical governance, team collaboration, and continuous service improvement.
The practice values strong leadership, effective management, and clear communication to ensure smooth day-to-day operations and high standards of patient care.
Job responsibilities
- Overall day-to-day management of the GP practice
- Leadership and management of administrative and clinical support staff
- Oversight of HR processes, staff rotas, recruitment, and performance management
- Financial management, budgeting, and liaison with external stakeholders
- Ensuring compliance with CQC, NHS contractual requirements, and clinical governance standards
- Supporting QOF, service development, and practice improvement initiatives
- Managing patient services, workflows, and operational efficiency
Person Specification
Qualifications
- Essential
- Educated to degree level in healthcare or business; Good standard of education with excellent literacy and numeracy skills; Leadership and/or Management Qualification.
- Desirable
- AMSPAR Qualification
Experience
- Essential
- Previous experience in a Practice Manager or senior management role within primary care
- Strong understanding of NHS GP contracts and primary care operations
- Experience working with EMIS Web
- Excellent leadership, organisational, and communication skills
- Ability to work collaboratively with GP Partners and the wider team
- Desirable
- Experience managing CQC inspections and compliance
- Financial and HR management experience within general practice
Operations Manager employer: Primary Care Management Solutions Ltd
Join our well-established NHS GP practice in Hemel Hempstead, where we prioritise high-quality, patient-centred care within a supportive and collaborative environment. As an Operations Manager, you will benefit from strong leadership opportunities, a commitment to staff training and wellbeing, and the chance to work closely with dedicated GP Partners and a multidisciplinary team. We foster a culture of continuous improvement and effective communication, making this an excellent place for those looking to make a meaningful impact in primary care.
Contact Detail:
Primary Care Management Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who know the ins and outs of GP practices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the practice thoroughly. Understand their values, patient care approach, and any recent news. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams or improved operations in previous roles. This will demonstrate that you’re the right fit for the Practice Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our practice.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant experience in primary care operations to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Practice Manager role. Share specific examples of how you've improved patient services or managed teams effectively.
Showcase Your Understanding of NHS Operations:We want to see that you know your stuff! Mention your familiarity with NHS GP contracts and any experience with compliance and governance. This will show us you’re ready to hit the ground running.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of NHS primary care operations and the specific responsibilities of a Practice Manager. Familiarise yourself with the practice's values and how they align with your own, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership abilities. Think about times when you've successfully managed teams, improved processes, or handled challenging situations. This will demonstrate your capability to lead the practice effectively.
✨Be Ready for Compliance Questions
Since compliance is a big part of the role, be prepared to discuss your experience with CQC standards and NHS contractual requirements. Have specific examples ready that showcase how you've ensured compliance in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the practice’s future. Inquire about their goals for service development or how they support staff training and wellbeing. This not only shows your enthusiasm but also helps you gauge if the practice is the right fit for you.
