At a Glance
- Tasks: Provide top-notch secretarial support to our clinical team and manage patient communications.
- Company: Chiltern House Medical Centre, dedicated to compassionate NHS patient care.
- Benefits: Inclusive work environment, professional development, and the chance to make a real difference.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Join a supportive team and help improve patient pathways in healthcare.
- Qualifications: GCSEs in Maths and English, plus experience in medical administration.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
We are seeking a Medical Secretary to provide high-quality secretarial and administrative support to our clinical team. The role involves typing medical correspondence, managing consultant diaries, handling patient queries, and ensuring timely, accurate communication with internal departments and external healthcare providers. As a key point of contact for patients, consultants, and administrative staff, the Medical Secretary will help coordinate patient pathways and contribute to the smooth and efficient running of clinical services.
Main duties of the job
The Medical Secretary will provide key administrative and secretarial support to the clinical team. Core duties include typing correspondence, managing diaries, handling patient referrals via e-RS, and liaising with both internal departments and external healthcare providers. The role also involves maintaining accurate records and ensuring smooth communication throughout the patient care process.
About us
Chiltern House Medical Centreis committed to delivering outstanding clinical services to our NHS patients. We pride ourselves on providing compassionate, patient-focused care from the first point of contact through to diagnosis and treatment. We promote a respectful and inclusive working environment and believe that our patients come first in everything we do.
Job description
Job responsibilities
We are looking for a proactive and well-organised Medical Secretary to provide high-quality administrative support to our clinical team.
- To type patient letters, discharge summaries and general correspondence as dictated by the clinical team
- To carry out diary management for named consultant(s).
- To open and prioritise all incoming mail and action accordingly.
- To answer all incoming telephone calls and emails from patients, carers and other healthcare professionals in an efficient manner, referring onto other departments and agencies as appropriate.
- Ensure all investigation results are readily available to the clinical staff and once signed and acted upon, filed correctly in the medical case notes.
- To ensure all medical case notes are maintained appropriately.
- To acquire knowledge of necessary medical terminology.
- Management of the consultants waiting list (if appropriate) and to offer advice and guidance to patients regarding the admission process.
- Liaise with the Access Department (if appropriate) concerning patient admissions.
- Liaise with the outpatient team regarding outpatient appointments
- To action fast track referrals (if appropriate) to ensure timely appointments are made.
- Ensure that appropriate departments are kept informed of consultant and/or clinical team members annual or study leave.
- Support team members to deliver relevant work objectives through offering guidance and advice and assisting with training of new staff as appropriate.\'
- To adhere to the Trusts policy concerning confidentiality, security and location of all patient data
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Mathematics and English (Grade C or above)
- AMSPAR Medical Secretary Qualification or equivalent
- NVQ Level 2 (or above) in Business Administration, Health and Social Care, or a related field
Experience
Essential
- Experience in a medical secretary or administrative support role
- Experience working with the general public or patients in a professional setting
Desirable
- Previous experience within a healthcare environment
- Familiarity with clinical systems such as EMIS or SystmOne
- Experience managing consultant diaries and handling medical correspondence
Medical Secretary in Exeter employer: Primary Care Management Solutions Ltd
Chiltern House Medical Centre is an exceptional employer that prioritises compassionate, patient-focused care while fostering a respectful and inclusive work environment. As a Medical Secretary, you will benefit from a supportive team culture, opportunities for professional growth, and the chance to make a meaningful impact on patient pathways in a dynamic healthcare setting.
Contact Details:
Primary Care Management Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary in Exeter
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Primary Care Management Solutions Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Primary Care Management Solutions Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Primary Care Management Solutions Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Secretary in Exeter
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Primary Care Management Solutions Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Primary Care Management Solutions Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Primary Care Management Solutions Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Primary Care Management Solutions Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Primary Care Management Solutions Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
