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- Tasks: Provide top-notch secretarial support to our clinical team and manage patient communications.
- Company: Chiltern House Medical Centre, dedicated to compassionate patient care.
- Benefits: Inclusive work environment, professional development, and the chance to make a difference.
- Why this job: Join us to help streamline patient care and support healthcare professionals.
- Qualifications: GCSEs in Maths and English, plus relevant medical secretary qualifications.
- Other info: Great opportunity for growth in a supportive healthcare setting.
The predicted salary is between 30000 - 42000 £ per year.
Job summary
We are seeking a Medical Secretary to provide high-quality secretarial and administrative support to our clinical team. The role involves typing medical correspondence, managing consultant diaries, handling patient queries, and ensuring timely, accurate communication with internal departments and external healthcare providers. As a key point of contact for patients, consultants, and administrative staff, the Medical Secretary will help coordinate patient pathways and contribute to the smooth and efficient running of clinical services.
Main duties of the job
The Medical Secretary will provide key administrative and secretarial support to the clinical team. Core duties include typing correspondence, managing diaries, handling patient referrals via e-RS, and liaising with both internal departments and external healthcare providers. The role also involves maintaining accurate records and ensuring smooth communication throughout the patient care process.
About us
Chiltern House Medical Centreis committed to delivering outstanding clinical services to our NHS patients. We pride ourselves on providing compassionate, patient-focused care from the first point of contact through to diagnosis and treatment. We promote a respectful and inclusive working environment and believe that our patients come first in everything we do.
Job description
Job responsibilities
We are looking for a proactive and well-organised Medical Secretary to provide high-quality administrative support to our clinical team.
- To type patient letters, discharge summaries and general correspondence as dictated by the clinical team
- To carry out diary management for named consultant(s).
- To open and prioritise all incoming mail and action accordingly.
- To answer all incoming telephone calls and emails from patients, carers and other healthcare professionals in an efficient manner, referring onto other departments and agencies as appropriate.
- Ensure all investigation results are readily available to the clinical staff and once signed and acted upon, filed correctly in the medical case notes.
- To ensure all medical case notes are maintained appropriately.
- To acquire knowledge of necessary medical terminology.
- Management of the consultants waiting list (if appropriate) and to offer advice and guidance to patients regarding the admission process.
- Liaise with the Access Department (if appropriate) concerning patient admissions.
- Liaise with the outpatient team regarding outpatient appointments
- To action fast track referrals (if appropriate) to ensure timely appointments are made.
- Ensure that appropriate departments are kept informed of consultant and/or clinical team members annual or study leave.
- Support team members to deliver relevant work objectives through offering guidance and advice and assisting with training of new staff as appropriate.\’
- To adhere to the Trusts policy concerning confidentiality, security and location of all patient data
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Mathematics and English (Grade C or above)
- AMSPAR Medical Secretary Qualification or equivalent
- NVQ Level 2 (or above) in Business Administration, Health and Social Care, or a related field
Experience
Essential
- Experience in a medical secretary or administrative support role
- Experience working with the general public or patients in a professional setting
Desirable
- Previous experience within a healthcare environment
- Familiarity with clinical systems such as EMIS or SystmOne
- Experience managing consultant diaries and handling medical correspondence
Medical Secretary employer: Primary Care Management Solutions Ltd
Contact Detail:
Primary Care Management Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chiltern House Medical Centre. Understand their values and how they prioritise patient care. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the role of a Medical Secretary. Think about your experience with diary management and handling patient queries, and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. A smart outfit shows that you take the opportunity seriously and are ready to represent the compassionate care that Chiltern House stands for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in medical secretarial roles. We want to see how your skills match the job description, so don’t be shy about showcasing your diary management and correspondence typing abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Chiltern House Medical Centre. Mention your proactive approach and how you can contribute to our patient-focused care.
Showcase Your Communication Skills: As a Medical Secretary, communication is key! In your application, highlight any experience you have in handling patient queries or liaising with healthcare professionals. We love candidates who can demonstrate their ability to keep everyone informed and engaged.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Chiltern House Medical Centre!
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Know Your Medical Terminology
Brush up on your medical terminology before the interview. Being familiar with common terms will not only help you answer questions confidently but also show that you're serious about the role and understand the environment you'll be working in.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed diaries or handled multiple tasks in previous roles. The interviewer will want to see that you can juggle responsibilities effectively, so come ready with specific instances where you excelled in organisation.
✨Practice Your Communication Skills
As a Medical Secretary, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play answering common interview questions with a friend to ensure you come across as professional and approachable.
✨Show Enthusiasm for Patient Care
Chiltern House Medical Centre values patient-focused care, so express your passion for helping patients and supporting clinical teams. Share any relevant experiences that highlight your commitment to providing excellent service and how you can contribute to their mission.