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- Tasks: Provide top-notch secretarial support to our clinical team and manage patient communications.
- Company: Chiltern House Medical Centre, dedicated to compassionate NHS patient care.
- Benefits: Inclusive work environment, professional development, and the chance to make a difference.
- Why this job: Join us to help streamline patient care and be a vital part of our healthcare team.
- Qualifications: GCSEs in Maths and English, AMSPAR qualification or equivalent, and experience in admin roles.
- Other info: Great opportunity for growth in a supportive healthcare setting.
The predicted salary is between 30000 - 42000 £ per year.
Job summary
We are seeking a Medical Secretary to provide high-quality secretarial and administrative support to our clinical team. The role involves typing medical correspondence, managing consultant diaries, handling patient queries, and ensuring timely, accurate communication with internal departments and external healthcare providers. As a key point of contact for patients, consultants, and administrative staff, the Medical Secretary will help coordinate patient pathways and contribute to the smooth and efficient running of clinical services.
Main duties of the job
The Medical Secretary will provide key administrative and secretarial support to the clinical team. Core duties include typing correspondence, managing diaries, handling patient referrals via e-RS, and liaising with both internal departments and external healthcare providers. The role also involves maintaining accurate records and ensuring smooth communication throughout the patient care process.
About us
Chiltern House Medical Centreis committed to delivering outstanding clinical services to our NHS patients. We pride ourselves on providing compassionate, patient-focused care from the first point of contact through to diagnosis and treatment. We promote a respectful and inclusive working environment and believe that our patients come first in everything we do.
Job description
Job responsibilities
We are looking for a proactive and well-organised Medical Secretary to provide high-quality administrative support to our clinical team.
- To type patient letters, discharge summaries and general correspondence as dictated by the clinical team
- To carry out diary management for named consultant(s).
- To open and prioritise all incoming mail and action accordingly.
- To answer all incoming telephone calls and emails from patients, carers and other healthcare professionals in an efficient manner, referring onto other departments and agencies as appropriate.
- Ensure all investigation results are readily available to the clinical staff and once signed and acted upon, filed correctly in the medical case notes.
- To ensure all medical case notes are maintained appropriately.
- To acquire knowledge of necessary medical terminology.
- Management of the consultants waiting list (if appropriate) and to offer advice and guidance to patients regarding the admission process.
- Liaise with the Access Department (if appropriate) concerning patient admissions.
- Liaise with the outpatient team regarding outpatient appointments
- To action fast track referrals (if appropriate) to ensure timely appointments are made.
- Ensure that appropriate departments are kept informed of consultant and/or clinical team members annual or study leave.
- Support team members to deliver relevant work objectives through offering guidance and advice and assisting with training of new staff as appropriate.\’
- To adhere to the Trusts policy concerning confidentiality, security and location of all patient data
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Mathematics and English (Grade C or above)
- AMSPAR Medical Secretary Qualification or equivalent
- NVQ Level 2 (or above) in Business Administration, Health and Social Care, or a related field
Experience
Essential
- Experience in a medical secretary or administrative support role
- Experience working with the general public or patients in a professional setting
Desirable
- Previous experience within a healthcare environment
- Familiarity with clinical systems such as EMIS or SystmOne
- Experience managing consultant diaries and handling medical correspondence
Medical Secretary employer: Primary Care Management Solutions Ltd
Contact Detail:
Primary Care Management Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, whether it's through LinkedIn or local events. We all know that sometimes it's not just what you know, but who you know that can help you land that Medical Secretary role.
✨Tip Number 2
Prepare for those interviews! Research common questions for Medical Secretaries and practice your responses. We suggest you also have a few questions ready to ask about the team and the work environment at Chiltern House Medical Centre.
✨Tip Number 3
Show off your skills! If you get the chance, bring along examples of your previous work, like typed correspondence or diary management systems you've used. This will demonstrate your experience and give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Chiltern House Medical Centre.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Medical Secretary role. We want to see how your background fits with our needs, so don’t be shy about showcasing your admin skills and any medical terminology knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our clinical team. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling patient queries and correspondence. Make it easy for us to see your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Know Your Medical Terminology
Brush up on your medical terminology before the interview. Being familiar with common terms will not only help you answer questions confidently but also show that you're serious about the role and understand the environment you'll be working in.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed diaries or handled multiple tasks in previous roles. The interviewer will want to see that you can juggle responsibilities effectively, so come ready with specific instances where you excelled in organisation.
✨Practice Your Communication Skills
As a Medical Secretary, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play answering common interview questions with a friend to ensure you come across as professional and approachable.
✨Show Enthusiasm for Patient Care
Chiltern House Medical Centre values patient-focused care, so express your passion for helping patients and supporting clinical teams. Share any relevant experiences that highlight your commitment to providing excellent service and how you can contribute to their mission.