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- Tasks: Manage patient interactions and support the healthcare team with essential admin duties.
- Company: Chiltern House Medical Centre, dedicated to high-quality patient care.
- Benefits: Gain valuable experience in healthcare and develop your administrative skills.
- Other info: Join a supportive team in a dynamic healthcare environment.
- Why this job: Be the friendly face of healthcare and make a difference in patients' lives.
- Qualifications: GCSEs or equivalent; experience with the public is a plus.
The predicted salary is between 24000 - 36000 £ per year.
To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients' letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Receive correspondence from external agencies and process accordingly
- Scanning documents to the relevant software programme and logging them
- Filtering documents suitably according to need and passing to the relevant clinicians to read and action
- Initiating contact with and responding to requests from patients, team members and external agencies
- Photocopy documentation as required
- Support administrative staff, providing cover during staff absences
- Input data into the patients' healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general tasks as requested
- Completion of administrative tasks in relation to patient results and letters
In addition to the primary responsibilities, the receptionist may be requested to:
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Partake in audit as directed by the audit lead
- Action incoming faxes when necessary
- Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records
- Complete opening and closing procedures in accordance with the duty rota
Qualifications
Essential: Educated to GCSE level or equivalent; GCSE Mathematics AMSPAR Receptionists Qualification; NVQ Level 2 in Health and Social Care;
Experience
Essential: Experience working with the general public.
Desirable: Experience in administrative duties; Experience working in a health care setting.
Medical Receptionist employer: Primary Care Management Solutions Ltd
Contact Detail:
Primary Care Management Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Research Chiltern House Medical Centre and understand their values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their patient-centred approach.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. Think about how your past experiences relate to the responsibilities listed in the job description, especially those admin tasks.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey that you’re serious about the role and ready to represent the practice well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Receptionist role. Highlight any relevant experience you have in administration or healthcare settings, and don’t forget to mention your GCSEs and any qualifications like AMSPAR or NVQ.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Chiltern House Medical Centre and how your skills align with our patient-centred approach. Keep it friendly and professional!
Showcase Your Communication Skills: As a Medical Receptionist, communication is key. In your application, give examples of how you've effectively communicated with patients or team members in the past. This will show us you can handle the busy environment we thrive in.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like processing documents, managing appointments, and liaising with patients and healthcare professionals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Medical Receptionist, you'll be the first point of contact for patients. During the interview, highlight your communication skills by sharing examples of how you've effectively interacted with the public or handled difficult situations. This will demonstrate your ability to provide excellent patient care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to manage multiple tasks or resolve conflicts. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanour throughout the interview. This not only shows respect for the interviewers but also reflects the professionalism expected in a healthcare setting. Remember, you're applying for a role that involves caring for patients, so convey that through your appearance and attitude.