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For Companies At a Glance
- Tasks: Support a dynamic healthcare team with admin duties and patient interactions.
- Company: Join The Mandeville Practice, dedicated to compassionate patient care.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Why this job: Make a difference in patients' lives while developing essential skills.
- Qualifications: GCSEs in Maths and English; experience with the public is a plus.
- Other info: Friendly team atmosphere focused on respect and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Overview
To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Responsibilities
- Greeting patients and visitors in a professional and friendly manner
- Answering telephone calls, booking appointments, and handling enquiries
- Managing patient check-ins and ensuring accurate registration details
- Processing repeat prescription requests and passing on messages to clinicians
- Maintaining patient confidentiality at all times
- Supporting the clinical team with general administrative tasks
- Filing, scanning, and updating patient records using clinical systems
- Liaising with other healthcare providers and services as needed
- Assisting with the smooth day-to-day running of the reception area
- Ensuring waiting areas remain tidy and welcoming
About The Practice
The Mandeville Practice is committed to providing high quality clinical services to NHS patients, with a strong focus on professionalism and care at every stage. What truly sets us apart is the way we deliver our care with compassion, respect and a patient-centred approach. From the moment of referral through to diagnosis and treatment, we strive to ensure each patient receives thoughtful and effective care. We are proud to uphold a strict policy of non-discrimination, regardless of race, gender, social background, age, religion, sexual orientation, appearance, disability or medical condition. At The Mandeville Practice, patients always come first.
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Medical Receptionist employer: Primary Care Management Solutions Ltd
Contact Detail:
Primary Care Management Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Research The Mandeville Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work there, which can give you an edge.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to medical reception duties. Role-play with a friend or family member to build confidence and refine your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Medical Receptionist role. Highlight any admin duties you've done before, especially in healthcare settings, to show us you're a great fit!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at The Mandeville Practice and how your background makes you the perfect candidate for the job.
Showcase Your Communication Skills: As a Medical Receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey warmth and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like managing appointments, processing medical reports, and liaising with patients and clinicians. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Practice greeting people warmly and handling enquiries with professionalism. You might even want to role-play common scenarios with a friend to get comfortable with the types of interactions you’ll face.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Be prepared to discuss how you've handled busy situations in the past, such as managing patient check-ins or processing documents under pressure. Use specific examples to illustrate your organisational prowess.
✨Emphasise Confidentiality and Care
In healthcare, maintaining patient confidentiality is crucial. Be ready to talk about how you would handle sensitive information and ensure patient privacy. Also, convey your commitment to providing compassionate care, as this aligns with the values of The Mandeville Practice.
