At a Glance
- Tasks: Oversee daily operations, staff coordination, and patient services at a leading GP practice.
- Company: Glebe Road Surgery, a respected GP practice in Barnes, London.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Join a dynamic team focused on continuous improvement and community health.
- Why this job: Make a real difference in patient care while enhancing your operational management skills.
- Qualifications: Experience in operations management, HR processes, and CQC compliance preferred.
The predicted salary is between 40000 - 50000 £ per year.
Glebe Road Surgery, an established and highly regarded GP practice in Barnes, is seeking an experienced and motivated Operations Manager to support the day-to-day operational and administrative management of the surgery. Based at Glebe Road Surgery, 1 Glebe Road, Barnes, London, SW13 0DR, this is an excellent opportunity to work closely with the GP Partners, clinical team, and administrative staff to help ensure the smooth and efficient running of the practice.
The Operations Manager will play a key role in overseeing daily practice operations, staff coordination, workflow management, patient services, compliance, and operational performance, while helping to maintain a positive and well-organised working environment. Experience with rota management, HR processes, patient services, and CQC compliance would be advantageous.
The role will involve supporting compliance, HR processes, workflow management, and service improvement initiatives while ensuring a high standard of patient care and operational efficiency. Working closely with the GP Partners and wider team, the post holder will help maintain a well-organised, patient-focused environment and contribute to the ongoing development and performance of the practice.
Glebe Road Surgery is committed to delivering accessible, efficient, and compassionate healthcare while maintaining high clinical and operational standards. Working collaboratively across clinical and administrative teams, Glebe Road Surgery continues to support the health and wellbeing of its patient population through continuous service improvement and a strong community-focused approach.
- Monitor operational performance against agreed objectives and KPIs.
- Support the implementation of new services, pathways, and NHS initiatives.
- Conduct appraisals, performance reviews, return-to-work meetings, and staff development reviews.
- Manage employee relations issues in line with practice policies and employment legislation.
- CQC Compliance and Governance:
- Lead on CQC readiness and compliance across all key lines of enquiry (KLOEs).
- Maintain evidence portfolios to support inspections and audits.
- Ensure all policies, procedures, risk assessments, and governance documents remain current and compliant.
- Coordinate responses to CQC inspections and action plans.
- Support the practices quality assurance framework.
- Ensure compliance with NHS England, ICB, CQC, and contractual requirements.
- Monitor appointment capacity and patient access performance.
- Support implementation of Modern General Practice Access principles.
- Monitor patient feedback, complaints, incidents, and compliments.
- Lead actions arising from patient surveys and Friends & Family Test results.
- Quality Improvement and Performance:
- Lead operational audits and quality improvement programmes.
- Monitor achievement of Quality and Outcomes Framework (QOF) targets.
- Support delivery of Enhanced Services and Local Incentive Schemes.
- Produce performance reports and operational dashboards.
- Analyse activity and demand data to support decision-making.
- Financial and Contractual Support:
- Support budget monitoring and financial planning.
- Assist with contract monitoring and NHS reporting requirements.
- Support claims submission and performance reporting relating to enhanced services.
- Information Governance and Compliance:
- Actively support compliance with Data Protection Act, UK GDPR, and NHS Digital standards.
- Ensure mandatory training compliance across all staff groups.
- Business Continuity and Risk Management:
- Maintain and regularly review business continuity plans.
- Ensure appropriate risk management processes are in place.
- Maintain organisational risk registers and action plans.
Evidence of continuing professional development. Experience supporting CQC compliance and inspections. Experience managing staff performance and workforce issues. Experience working with NHS contracts and performance targets. Knowledge of CQC regulations and inspection frameworks. Ability to analyse operational data and produce reports. Strong organisational and project management skills.
Facilities Operations Officer in London employer: Primary Care Management Solutions Ltd
Glebe Road Surgery is an esteemed GP practice located in the heart of Barnes, South West London, offering a supportive and collaborative work environment for its staff. As a Facilities Operations Officer, you will benefit from a strong focus on employee development, with opportunities for professional growth and continuous training, all while contributing to high-quality patient care in a community-oriented setting. The practice prides itself on maintaining a positive workplace culture, ensuring compliance with healthcare standards, and fostering teamwork among clinical and administrative staff.
Contact Details:
Primary Care Management Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operations Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in GP practices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching Glebe Road Surgery and its values. Show us you understand their commitment to patient-centred care and how your experience aligns with their operational goals. Tailor your responses to highlight relevant skills!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience with compliance, HR processes, and operational performance clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Facilities Operations Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Operations Officer role. Highlight your relevant experience in operations management, HR processes, and compliance. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Glebe Road Surgery and how you can contribute to our patient-focused environment. Keep it concise but impactful!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your operational performance and quality improvement skills. Numbers and outcomes speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Manager in a GP practice. Familiarise yourself with CQC compliance, HR processes, and patient services. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your skills in operational management, staff coordination, and workflow management. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see how your experience aligns with their needs.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the surgery's current challenges, team dynamics, and future goals. This not only shows your interest but also helps you gauge if the practice is the right fit for you.
✨Be Personable and Professional
While it's important to be professional, don't forget to let your personality shine through. The role involves working closely with various teams, so showing that you can build rapport and maintain a positive environment is key. A friendly smile and a confident attitude can go a long way!
