At a Glance
- Tasks: Oversee daily operations, staff coordination, and patient services at a leading GP practice.
- Company: Glebe Road Surgery, a respected GP practice in Barnes, London.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional development.
- Other info: Join a dynamic team focused on continuous improvement and community health.
- Why this job: Make a real difference in patient care while enhancing your operational management skills.
- Qualifications: Experience in operations management, HR processes, and CQC compliance preferred.
The predicted salary is between 40000 - 50000 £ per year.
Glebe Road Surgery, an established and highly regarded GP practice in Barnes, is seeking an experienced and motivated Operations Manager to support the day-to-day operational and administrative management of the surgery. Based at Glebe Road Surgery, 1 Glebe Road, Barnes, London, SW13 0DR, this is an excellent opportunity to work closely with the GP Partners, clinical team, and administrative staff to help ensure the smooth and efficient running of the practice.
The Operations Manager will play a key role in overseeing daily practice operations, staff coordination, workflow management, patient services, compliance, and operational performance, while helping to maintain a positive and well-organised working environment. Experience with rota management, HR processes, patient services, and CQC compliance would be advantageous.
The Operations Manager will support the smooth day-to-day running of Glebe Road Surgery, overseeing operational processes, staff coordination, patient services, and administrative performance across the practice. The role will involve supporting compliance, HR processes, workflow management, and service improvement initiatives while ensuring a high standard of patient care and operational efficiency.
Working closely with the GP Partners and wider team, the post holder will help maintain a well-organised, patient-focused environment and contribute to the ongoing development and performance of the practice.
Glebe Road Surgery is a well-established GP practice based in Barnes, South West London, providing high-quality primary care services to the local community. Located at 1 Glebe Road, SW13 0DR, the practice offers a wide range of NHS healthcare services delivered by a dedicated multidisciplinary team focused on patient-centred care. The surgery is committed to delivering accessible, efficient, and compassionate healthcare while maintaining high clinical and operational standards.
Monitor operational performance against agreed objectives and KPIs.
- Support the implementation of new services, pathways, and NHS initiatives.
- Conduct appraisals, performance reviews, return-to-work meetings, and staff development reviews.
- Manage employee relations issues in line with practice policies and employment legislation.
CQC Compliance and Governance
- Lead on CQC readiness and compliance across all key lines of enquiry (KLOEs).
- Maintain evidence portfolios to support inspections and audits.
- Ensure all policies, procedures, risk assessments, and governance documents remain current and compliant.
- Coordinate responses to CQC inspections and action plans.
- Support the practices quality assurance framework.
- Ensure compliance with NHS England, ICB, CQC, and contractual requirements.
Monitor appointment capacity and patient access performance.
- Support implementation of Modern General Practice Access principles.
- Monitor patient feedback, complaints, incidents, and compliments.
- Lead actions arising from patient surveys and Friends & Family Test results.
Quality Improvement and Performance
- Lead operational audits and quality improvement programmes.
- Monitor achievement of Quality and Outcomes Framework (QOF) targets.
- Support delivery of Enhanced Services and Local Incentive Schemes.
- Produce performance reports and operational dashboards.
- Analyse activity and demand data to support decision-making.
Financial and Contractual Support
- Support budget monitoring and financial planning.
- Assist with contract monitoring and NHS reporting requirements.
- Support claims submission and performance reporting relating to enhanced services.
Information Governance and Compliance
- Actively support compliance with:
- Data Protection Act
- UK GDPR
- NHS Digital standards
- Ensure mandatory training compliance across all staff groups.
- Primary Care Networks (PCNs)
- Community providers
- Local authorities
- External contractors and suppliers
Business Continuity and Risk Management
- Maintain and regularly review business continuity plans.
- Ensure appropriate risk management processes are in place.
- Maintain organisational risk registers and action plans.
Evidence of continuing professional development. Experience supporting CQC compliance and inspections. Experience managing staff performance and workforce issues. Experience working with NHS contracts and performance targets. Knowledge of CQC regulations and inspection frameworks. Ability to analyse operational data and produce reports. Strong organisational and project management skills.
Facilities and Operations Officer in London employer: Primary Care Management Solutions Ltd
Glebe Road Surgery is an esteemed GP practice located in the heart of Barnes, South West London, dedicated to providing high-quality primary care services. As an employer, we foster a collaborative and supportive work culture that prioritises employee growth through continuous professional development and training opportunities. Our commitment to patient-centred care and operational excellence ensures that our team members play a vital role in enhancing community health while enjoying a fulfilling and rewarding work environment.
Contact Details:
Primary Care Management Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Operations Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know someone at Glebe Road Surgery. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the practice thoroughly. Understand their values, services, and recent initiatives. This will help us tailor our responses and show that we’re genuinely interested in contributing to their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help us get comfortable with common questions and refine our answers, making us more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email expressing our appreciation for the opportunity can leave a lasting impression and keep us on their radar.
We think you need these skills to ace Facilities and Operations Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience with HR processes, rota management, and compliance, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Glebe Road Surgery and how you can contribute to our patient-focused environment. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in operational management or quality improvement. We’re keen on seeing how you've handled similar responsibilities in the past, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Operations Manager role at Glebe Road Surgery. Brush up on your knowledge of CQC compliance, HR processes, and patient services. Being able to discuss these topics confidently will show that you’re serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your skills in operational management, staff coordination, and workflow management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you’ve positively impacted previous workplaces.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the practice’s goals, challenges, and team dynamics. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
✨Be Personable and Professional
Remember, you’ll be working closely with a variety of teams, so it’s important to come across as approachable and professional. A friendly attitude combined with a strong work ethic can make a lasting impression on the interviewers.
