At a Glance
- Tasks: Oversee daily operations, staff coordination, and patient services at a leading GP practice.
- Company: Glebe Road Surgery, a respected GP practice in Barnes, London.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional development.
- Other info: Join a dynamic team focused on community health and continuous improvement.
- Why this job: Make a real difference in patient care while enhancing your management skills.
- Qualifications: Experience in operations management, HR processes, and CQC compliance preferred.
The predicted salary is between 46000 - 52000 £ per year.
Glebe Road Surgery, an established and highly regarded GP practice in Barnes, is seeking an experienced and motivated Operations Manager to support the day-to-day operational and administrative management of the surgery. Based at Glebe Road Surgery, 1 Glebe Road, Barnes, London, SW13 0DR, this is an excellent opportunity to work closely with the GP Partners, clinical team, and administrative staff to help ensure the smooth and efficient running of the practice.
The Operations Manager will play a key role in overseeing daily practice operations, staff coordination, workflow management, patient services, compliance, and operational performance, while helping to maintain a positive and well-organised working environment. Experience with rota management, HR processes, patient services, and CQC compliance would be advantageous.
The role will involve supporting compliance, HR processes, workflow management, and service improvement initiatives while ensuring a high standard of patient care and operational efficiency. Working closely with the GP Partners and wider team, the post holder will help maintain a well-organised, patient-focused environment and contribute to the ongoing development and performance of the practice.
Glebe Road Surgery is committed to delivering accessible, efficient, and compassionate healthcare while maintaining high clinical and operational standards. Working collaboratively across clinical and administrative teams, Glebe Road Surgery continues to support the health and wellbeing of its patient population through continuous service improvement and a strong community-focused approach.
- Monitor operational performance against agreed objectives and KPIs.
- Support the implementation of new services, pathways, and NHS initiatives.
- Conduct appraisals, performance reviews, return-to-work meetings, and staff development reviews.
- Manage employee relations issues in line with practice policies and employment legislation.
- CQC Compliance and Governance:
- Lead on CQC readiness and compliance across all key lines of enquiry (KLOEs).
- Maintain evidence portfolios to support inspections and audits.
- Ensure all policies, procedures, risk assessments, and governance documents remain current and compliant.
- Coordinate responses to CQC inspections and action plans.
- Support the practices quality assurance framework.
- Ensure compliance with NHS England, ICB, CQC, and contractual requirements.
- Monitor appointment capacity and patient access performance.
- Support implementation of Modern General Practice Access principles.
- Monitor patient feedback, complaints, incidents, and compliments.
- Lead actions arising from patient surveys and Friends & Family Test results.
- Quality Improvement and Performance:
- Lead operational audits and quality improvement programmes.
- Monitor achievement of Quality and Outcomes Framework (QOF) targets.
- Support delivery of Enhanced Services and Local Incentive Schemes.
- Produce performance reports and operational dashboards.
- Analyse activity and demand data to support decision-making.
- Financial and Contractual Support:
- Support budget monitoring and financial planning.
- Assist with contract monitoring and NHS reporting requirements.
- Support claims submission and performance reporting relating to enhanced services.
- Information Governance and Compliance:
- Actively support compliance with Data Protection Act, UK GDPR, and NHS Digital standards.
- Ensure mandatory training compliance across all staff groups.
- Business Continuity and Risk Management:
- Maintain and regularly review business continuity plans.
- Ensure appropriate risk management processes are in place.
- Maintain organisational risk registers and action plans.
Evidence of continuing professional development. Experience supporting CQC compliance and inspections. Experience managing staff performance and workforce issues. Experience working with NHS contracts and performance targets. Knowledge of CQC regulations and inspection frameworks. Ability to analyse operational data and produce reports. Strong organisational and project management skills.
Amazon: Operations Manager (M/W/D) in London employer: Primary Care Management Solutions Ltd
Glebe Road Surgery is an exceptional employer, offering a supportive and collaborative work environment in the heart of Barnes, South West London. With a strong commitment to patient-centred care, employees benefit from ongoing professional development opportunities, a focus on quality improvement, and a culture that values teamwork and community engagement. Join us to make a meaningful impact in healthcare while enjoying a fulfilling career in a well-established practice dedicated to excellence.
Contact Details:
Primary Care Management Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Amazon: Operations Manager (M/W/D) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know someone at Glebe Road Surgery. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the practice's values and recent initiatives. Show us that you’re not just another candidate but someone who genuinely cares about patient-centred care and operational excellence.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience with HR processes, compliance, and quality improvement. The more you rehearse, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Amazon: Operations Manager (M/W/D) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience with HR processes, compliance, and patient services, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with CQC compliance and operational performance.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to improve operational efficiency or enhance patient care. Numbers and results speak volumes, so let us know how you've made a difference in previous positions!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Manager in a GP practice. Familiarise yourself with CQC compliance, HR processes, and patient services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your skills in managing operations, staff coordination, and workflow management. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see how you can add value to their team.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the practice's goals, challenges, and team dynamics. This shows that you’re not just interested in the job but also in how you can contribute to the surgery’s success and improve patient care.
✨Be Personable and Professional
While it's important to be professional, don't shy away from showing your personality. The role involves working closely with a team, so demonstrating your ability to connect with others and maintain a positive environment will go a long way in making a great impression.
