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- Tasks: Welcome clients, manage bookings, and ensure a smooth clinic operation.
- Company: Join a reputable dermatology clinic in the heart of Kensington.
- Benefits: Enjoy free coffee, company events, and a supportive work environment.
- Why this job: Be part of an expanding team and gain exposure to the skincare industry.
- Qualifications: Strong communication skills and a friendly, professional attitude required.
- Other info: Opportunities for growth and training on advanced aesthetic machines.
The predicted salary is between 20000 - 30000 £ per year.
About us
FACIEM DERMATOLOGY is a highly reputable boutique clinic in the heart of Kensington, just off High Street Kensington. We have been a dedicated Medical and Cosmetic Dermatology service since 2019, with over 2000 clients in London and a few hundred in Birmingham. Our brand new site is beautiful, clean, and well equipped, providing high-end advanced dermatology and aesthetic services, as well as general medical consultations for adults and children.
What you will experience:
- A lot of support in a caring, friendly work setting
- A fabulous clean, modern spacious purpose-built setting
- Fruit provided
- Daily bean to cup coffee provided
- Uniform provided
- Working in a highly organised environment with up-to-date IT equipment
- Company phone provided
- Growth opportunities
- Weekly team building/problem solving
Your role will include:
- Welcoming clients into the reception area and organising the staff diary to ensure the clinic is well run and clean.
- Taking new bookings through answering the phone and WhatsApp communications with existing and new clients.
- Sending email confirmations and deposit payment requests.
- Monitoring and responding to the general email.
- Working hours will include Monday to Saturday, with full-time and part-time roles available.
- Assisting in the setup of the new business venture, enhancing your exposure to the skincare industry.
- Being rewarded with IT equipment, onsite amenities, and increased rates of pay over time.
- Maintaining the highest levels of organisation and being courteous and well presented at all times.
- Contacting service providers and tradespeople, ensuring the company obtains CQC registration (help and training will be provided).
We will start the interview process via video as soon as possible, allowing time for candidates to apply. Face-to-face interviews may be arranged, and candidates may be given a series of tasks during the application-interview process. There will be a probationary period of 6 months.
Your CV/Skills should include:
- Client journey management
- Meeting and greeting clients, providing a luxury personal 5* experience for all patients.
- Dealing with client enquiries in a polite and professional manner, maintaining exceptional standards of customer service.
- Converting leads into bookings and product sales.
- Managing telephone and email enquiries, appointment bookings, and maintaining accurate client records.
- Arriving and checking out patients according to the booking system.
- Taking correct payments and accurately maintaining client accounts, invoices, and financial records.
- Preparing patient files and individual clinic lists for practitioners.
- Assisting with patient coordination and call-back requests.
- Owning the patient feedback and review process.
- Recording accurate and confidential notes on the patient management system.
- Maximising revenue opportunity through product signposting and upselling treatments.
- Maintaining a professional and calm attitude when dealing with patients.
- Working with all team members to provide a positive experience for clients.
- Understanding the aesthetic/wellness service and products to ensure client satisfaction.
- Taking and passing on relevant messages to colleagues.
- Supporting clinic managers and team members with additional duties.
- Overseeing day-to-day activity, ensuring compliance with policies and SOPs.
- Leading weekly staff huddles to identify areas of operational improvement.
- Floor management, checking coffee/tea machine and tap station area.
- Developing strong rapport with each team member and managing their diaries.
- Coordinating activity across the Experiential Centre.
- Any tasks assigned by your line manager or clinic partners.
Administrative/Operational:
- Maintaining CRM systems and ensuring all data input/documentation is up to date.
- Ensuring the clinic is always immaculate and tidy.
- Closing up, ensuring end-of-day banking and PDQ reconciliation is correct.
- Managing stock levels and sourcing items.
- General clinic operations relating to practitioner and patient journey.
- Administrative duties such as scanning, filing, and creating content.
- Diary management and booking skills to maximise room occupancy.
- Creating a warm, welcoming reception and waiting area.
Knowledge:
- Basic knowledge of services/treatments/products offered (training will be provided).
- Following and adhering to Faciem policies, processes, and procedures.
Skills and Qualifications:
- Background in working at a private medical or aesthetic clinic.
- Well-presented, confident, punctual, reliable, and intuitive.
- Strong communicator with excellent oral and written communication skills.
- Able to deal with complex issues efficiently.
- Experience working in a CQC environment (desirable).
- Understanding of the Data Protection Act, Caldicott Principles, and GDPR.
- Proficient in appointment management with an ability to multitask.
- Ability to be discreet and empathetic.
- Independently prioritising and managing your own workload.
You will work with the finest and most luxurious aesthetic machines on the market and will be provided suitable training.
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
Receptionist in Kensington employer: Primary Care Management Solutions Ltd
Contact Detail:
Primary Care Management Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Kensington
✨Tip Number 1
Get to know the clinic! Research FACIEM DERMATOLOGY and understand their services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable with greeting clients and handling enquiries professionally.
✨Tip Number 3
Be ready for those tasks! During the interview process, you might be given some practical tasks. Show off your organisational skills and attention to detail by preparing for these challenges ahead of time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the FACIEM DERMATOLOGY family!
We think you need these skills to ace Receptionist in Kensington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of a Receptionist at FACIEM DERMATOLOGY. Highlight your customer service experience and any relevant administrative skills to show us you're the perfect fit!
Craft a Personal Cover Letter: Don't just send a generic cover letter! Take the time to write a personal one that explains why you want to work with us at FACIEM DERMATOLOGY. Share your passion for providing excellent client experiences and how you can contribute to our friendly team.
Show Off Your Communication Skills: Since you'll be dealing with clients and managing enquiries, it's crucial to demonstrate your strong communication skills in your application. Use clear and professional language, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Primary Care Management Solutions Ltd
✨Know the Clinic Inside Out
Before your interview, take some time to research FACIEM DERMATOLOGY. Understand their services, values, and what sets them apart in the dermatology field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure client satisfaction.
✨Demonstrate Organisational Skills
FACIEM values a well-organised environment. Be ready to discuss how you manage your time and tasks efficiently. You might even want to bring a sample of your organisational methods, like a planner or digital tool, to show how you keep everything on track.
✨Prepare for Role-Specific Scenarios
Expect to be given scenarios during the interview that relate to the role, such as handling a late patient or managing multiple phone calls. Think through how you would approach these situations calmly and professionally, demonstrating your ability to multitask and prioritise effectively.
