Operations Manager in High Wycombe

Chiltern House Medical Centre is seeking an experienced Operations Manager / Assistant Manager to join the team on a permanent, full-time basis. The post holder will support the day-to-day operational management of the practice, ensuring the smooth running of clinical, reception and administrative services while maintaining high standards of patient care. The role involves supporting the practice leadership team, overseeing daily workflows, coordinating reception and administrative functions, and ensuring effective communication and collaborative working across the surgery. The successful candidate will play an important role in maintaining efficient operations, supporting staff performance, and contributing to continuous improvement across the practice.

The ideal candidate will have strong experience within a GP surgery or primary care setting, with a good understanding of practice operations, staffing, compliance, and patient services. Experience with SystmOne is highly desirable. The role requires strong organisational and leadership skills, a proactive approach, and the ability to manage competing priorities effectively. This is a permanent, full-time position offering an excellent opportunity for an experienced operations professional to develop their career while making a valuable contribution to the continued success of Chiltern House Medical Centre.

Main duties of the job:

• Oversee the day-to-day operations of the practice
• Lead and support the reception and administrative teams
• Ensure high standards of patient care, confidentiality, and service delivery
• Manage and optimize daily workflows using EMIS
• Work collaboratively with the practice leadership team to maintain operational continuity and efficiency
• Support staff performance, training and effective team working
• Identify opportunities to improve processes and overall practice efficiency
• Assist with the implementation and monitoring of practice policies and procedures
• Respond to operational issues and ensure they are resolved promptly and effectively

About us:

Chiltern House Medical Centre is a GP surgery providing high-quality, patient-centred primary care services to the local community. The practice is committed to delivering safe, efficient and accessible healthcare while maintaining a welcoming and supportive environment for both patients and staff. The team works collaboratively to ensure the smooth running of day-to-day services and to continuously improve the quality and efficiency of care provided.

Job responsibilities:

• Oversee the day-to-day operations of the practice, supporting the Business Manager and ensuring staff meet their responsibilities.
• Provide leadership, line management, appraisals, recruitment, induction, training, and absence management for reception and administrative staff.
• Act as HR lead, ensuring compliance with policies and procedures, maintaining training and appraisal records, managing DBS checks, annual leave via TeamNet, and supporting staff development.
• Manage the clinical system and IT processes, including user access and security for EMIS Web.
• Support staff with searches, audits, templates, rotas, and resolve local IT issues.
• Lead governance and operational compliance, including significant events, audits, complaints management, risk management, health and safety, fire safety, COSHH, PAT testing, legionella, and waste management.
• Oversee premises, assets, insurance reports, smart card sponsorship, PPG meetings, and liaise with external stakeholders, deputising for the Business Manager when required.

Person Specification:

Qualifications:

• Good standard of education with excellent literacy and numeracy skills;
• Leadership and / or Management Qualification;
• AMSPAR Qualification;

Experience:

• Experience working with the general public;
• Experience working in a healthcare setting;
• Relevant health and safety experience;
• Experience in performance management, including appraisal writing, staff development, and disciplinary procedures;
• Experience in leading multidisciplinary teams;
• NHS / Primary Care General Practice experience;
• Experience in producing agendas and minutes for meetings;